United Kingdom
Review of DHL Express Deutschland
Impossible to get hold of, no information is reliable. They lied and told me they could not access the house then when I called them out they changed the story to van breaking down. Currently waiting for the rearranged delivery which is now an hour late. Again no information of any use and i have to leave the house at 3pm for the school run. No doubt they will turn up then.
Review of MORI
Fast response from customer service team and very helpful. Great site
Review of Fever
Reply from Fever
Thank you for your 5-star review! We're very glad to hear that your experience with our customer service was more than positive :)
Review of Duration Windows
I have had bi-folds and roof windows from duration for 6 years. Well within the 10 year warranty period. Today for no reason one of the roof panes shattered. I called and spoke to a less than enthusiastic employee who told me to email. I emailed them asking for assistance and also recommendations for fitters and they responded that this issue was not covered by their warranty. No other offer of help other than to suggest buying new item. They also cc'd on the email to me the address "done at duration co uk" indicating they were done with my complaint with no further discussion. I replied asking what kind of glass issues were then covered for 10 years. I cant think of any other malfunction for glass panes other than breakage that would happen in that period. I doubt they will reply. Everything I have read about the company online indicates that their after care is non existent. Beyond disappointed and I would never use them nor recommend them to anyone.
Reply from Duration Windows
We do apologise you are not happy with the service you received- our Customer service representative has tried to contact you, unfortunately your line gets disconnected
If you could advise an updated contact number our friendly team will be more than happy to assist you
Review of TNT UK
This is the worst delivery company I have ever had the misfortune to have used. They have had my passport for 2 weeks and keep changing the day so I have to wait in all day only to find its changed again. It's completely incompetent. I wouldn't be surprised if they had lost it or were running some kind of scam. An absolute disgrace. HMPO should reconsider the contract. The call centre staff are rude also.
