Andrew

Confirmed to me they had settled a claim for medical expenses in Canada, only for me to be chased by a debt collection agency for non-payment. Reactive Claims no longer operates on behalf of All Clear. They’ve handed over to Gallagher-Bassett. If your insurer uses Reactive Claims - run!

Davies and Partners let us down badly by failing to check whether there was a safety certificate for a wood burner when we purchased a house. The problem is, as a customer you don't know what you don't know. It was only when we had a routine clean that it was pointed out the unit was unsafe. That should have been flagged up during the purchase had the practice asked to see the safety certificate. It cost us £4000 to fix. Davies and Partners acknowledged it had failed, yet offered us only £500 compensation. They even argued we would still have bought the house had we known about the problem. Had we known, we would have negotiated a £4000 reduction in the price. We complained to the legal ombudsman who also acknowledged the failure but ruled the £500 offer was fair. It seems they can say, "Yeah, what are we like?!" and walk away.

Gaslighting customers who complain and an unclear signing up process. I'm just going to leave this here.

Chat started: 2021-07-29 03:28 PM UTC
(03:28:24 PM) Andrew Vincent: I can't find Discovery Plus listed o my Smart TV
(03:29:05 PM) *** Abdelhalim joined the chat ***
(03:29:42 PM) Abdelhalim: Hi Andrew
(03:29:49 PM) Abdelhalim: What brand is your smart TV
(03:30:02 PM) Andrew Vincent: Smasung
(03:30:41 PM) Abdelhalim: Is it running on Tizen 3.0
(03:30:54 PM) Andrew Vincent: I don't know what that is.
(03:33:21 PM) Andrew Vincent: It sounds like our tv is older than is needed to support Tizen 3.0.
(03:33:45 PM) Abdelhalim: was it from 2017 or below ?
(03:33:59 PM) Andrew Vincent: Pre-2017.
(03:34:46 PM) Abdelhalim: here is a list of supported devices (link provided)
(03:35:54 PM) Andrew Vincent: Ok. It sounds like our TV won't support DIscovery. I'd like to cancel the account I have just set up.
(03:38:15 PM) Andrew Vincent: Are you still there?
(03:38:32 PM) Abdelhalim: I am just checking your subscription sir
(03:38:38 PM) Andrew Vincent: Ok
(03:40:04 PM) Abdelhalim: You can cancel your subscription by going to your account settings
(03:40:25 PM) Abdelhalim: but I am afraid you are not eligible to a refund as the problem isn't coming from our end
(03:41:21 PM) Andrew Vincent: But none of this was explained is the preamble. It said nothing about having the right kind of tv.
(03:42:26 PM) Abdelhalim: There are many supported devices from where you can enjoyb Discovery+, easiest one to enjoy it from TV is with an HDMI cable
(03:43:58 PM) Andrew Vincent: Where does it say on your site that I need a TV running Tizen 3.0, or that I need an HDMI cable or Firstick. NONE of that is made clear.
(03:46:36 PM) Andrew Vincent: If you can't authorise a refund, how can I escalate this?
(03:49:33 PM) Abdelhalim: No one can authorize a refund as the issue you are facing isn't occurring from our severs
(03:51:08 PM) Andrew Vincent: But if Discovery + does not make it clear you need a port-2017 Smasung Smart TV to be compatable and I sign up in good faith, how is that my fault. Can you show me where on your sign-up page there is a section on compatability?
(03:51:55 PM) Abdelhalim: You should have subscribed from the device that you wish to enjoy
(03:53:27 PM) Andrew Vincent: That is counter-intuitive. It makes sense to sign up from my laptop. Why would I think to sign up from my TV. In that case, can you also show me where on the sign up page it says that?
(03:55:31 PM) Abdelhalim: It doesn't state that as it is,
(03:56:32 PM) Andrew Vincent: Sorry, it doesn't state that it is what? I don't understand.
(03:57:10 PM) Abdelhalim: You can check the terms of use that you accepted before signing up
(03:59:33 PM) Andrew Vincent: In other words, Discovceery Plus gaslights cutomers with complaints. Fine. I'm £30 down. This is very poor communication.
(04:00:12 PM) Abdelhalim: You have agreed to the terms of use before signing up,
(04:01:05 PM) Abdelhalim: 9.1 Availability and functionality of the Service, your discovery+ Pass and discovery+ Content depends on the quality of your internet connection and device capabilities. Some features may not be available on all devices or on all operating systems. Please visit the FAQs to see the full list of supported devices and operating system requirements.
(04:01:36 PM) Abdelhalim: Here is the term that states that you should see the supported devices before signing up to our service

This is my second review. My earlier review was two stars but I deleted it after I thought my concerns had been listened to. But after a short improvement Kings Court Trust has gone back on its promises. They have been absolutely appalling. They just do not communicate. I was supposed to get a monthly update but I never hear from them. I have to chase them. Calls and e-mails go unanswered. Other agencies, for example estate agents, can't move forward because they hear nothing from KCT either. I am locked into my contract with KCT for a fixed fee once the estate is settled. I am even more angry now because after apologies and excuses the company has gone back on its word. I really wish I had never heard of Kings Court Trust and gone with someone else. Utterly dreadful.

Update 08/02/21
Hi Scott,
I am not inclined to get in touch. I have already engaged with you once and the same problem returned. I have no confidence you will resolve it a second time. I have resigned myself to doing all the chasing and hopefully we are near the end of the process anyway. So my review stays.