Late delivery + ridiculous return fee
My order arrived 2 weeks late for no apparent reason. I no longer wanted it so I requested a return label and it cost £12 just to return even though I paid £5 for delivery fee.
Company is taking advantage of customers and does not respect the UK regulations on free returns.
Customer support was not responsive at all. Avoid at any cost.
Reply from Tradeinn
Dear Customer,
Thank you for taking the time to share your comments about your experience with us.
This type of feedback allows us to identify what we are doing well and in which aspects we need to have a look at to improve our customers' experience.
However, we are aware of the return costs and continually reflect on them, but we have decided to charge for returns to avoid excessive transport and thus reduce transport and environmental impacts.
Free returns are only offered if an incorrect, defective, incomplete or a different item from what is published on our website has been delivered.
Thanks and best regards
