I nearly cancelled order when looking at previous reviews, glad I didn’t. Item arrived as described, lots of updates on delivery process, cheaper than anywhere and in great time. Was sent from Gir... See more
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Review summary
Based on reviews, created with AI
Based on these reviews
Ordrenummer 63171371 Fuldstændig perfekt oplevelse Varen som beskrevet og i perfekt stand Hurtig modtagelse Tradeinn er det billigste sted at handle da jeg sparer næsten 50 % Had boug... See more
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Surprisingly good 👍🏻 This was my first time ordering directly from their website instead of Amazon, and I’m really impressed. I bought a pair of sneakers and a pair of scissors, and they delivered e... See more
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They are slightly cheaper than competitors but it takes ages to arrive. Additionally, I had to return the product and then the return also takes ages te arrive back. And then the refund takes even lon... See more
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I purchased a pair of Salomon trainers from this company and unfortunately they had a slight default. With just a couple of very straightforward emails between us the product was fully refunded.... See more
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Ordered New Balance trainers during their Black Friday event, great value & service. Trainers arrived faster than expected & was kept updated on their progress at all times. This is my 2nd time using... See more
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I ordered from TrekkInn 18.12 and package was never delivered 1. You have received confirmation of address twice 2. Customer service has long response time if answer at all or “will refer to th... See more
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Item is great ( light in weight,warm, good sizing pockets, comfortable hood, delicate colour).Realistic delivery timing expected since coming to Uk from Spain ( about a week).All tracked,can see the... See more
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There will probably a response from Tradeinn below my comment, same behavior as with all my support emails: just a generic response without any details, claiming my order is being delivered (we'r... See more
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Found myself using Bikeinn more frequently due to great pricing. Payment is easy and plenty of options. Delivery to the uk was timely and never delayed, dates displayed on purchase, 5-6 days usually.... See more
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Was wary at first ordering from here, as read a few negative reviews. Delivery was 2 days later than estimated but no dramas. I knew exactly kind of running shoe and size so returning wasnt needed.... See more
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Trade Inn has the absolute worse customer service i have ever experienced. They provide no phone number and emails are ignored. my parcel has been in transit for 2 weeks with no update despite claimin... See more
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* edit from Jan - 23rd. Customer service took care of my request and refund the lost package. Thanks a lot. I retracted an order. They provided a transportation (mondial relay) voucher that I... See more
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The delivery was around a week past the original date I was given, however, I used Trustpilot before I ordered and could see this was an issue from the reviews. I wasn't in any rush and my hockey shin... See more
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Have always purchased Zamberlan & these Voiz Lux were on offer for a great price on Trekinn. The boots never disappoint & are so comfy out of the box for a robust design like these. Shipping to UK add... See more
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The second order in twelve months shipped from Spain to the UK for the purchase of Salomon insulated winter walking boots. I deliberated over the potential issues of exceptional pricing versu... See more
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I ordered some shoes that were too big. I sent these back to TradeInn and they were delivered back almost one month ago. TradeInn claim they have not been received, despite proof of sending and del... See more
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The worst customer service ever experienced. My order took around 2 weeks or more to be delivered. Had took return it as the quality wasn't as expected and to be refunded it has been already 2 weeks... See more
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Absolute scam, be careful! Order never received. I provided official carrier proof of non-delivery, but they still refuse to refund. They forced me to do their job, then ignored me with automated "und... See more
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There's always endless delays with dispatching orders. They are consistently inaccurate with stock data and you can easily be waiting for over a week before your order is even dispatched. It's happene... See more
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Most negative reviews for TradeInn mention unexpected import duty. TBH if you buy a product for 30% less than any other website it's probably going to involve import duty at some point. I purchased... See more
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Hello!This store has an excellent selection of products and reasonable prices.But the description of some products is incomplete (dimensions, the number of connectors for flashlights, the presence of... See more
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Ordered two Osprey backpacks (Osprey Fairview 55L & Osprey Farpoint 55L). Order raised on 2nd Feb and arrived to UK on 27th Feb. Long waiting time but that's expected if you order from outside the U... See more
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I bought a pair of shoes last week. My size wasn’t covered by the advertised discount, but sadly, I decided to go ahead with the purchase. The pair that arrived runs small compared to my other s... See more
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Was sceptical about ordering. However everything worked perfectly. Cost of shoes was approx 30 pounds cheaper than alternatives and available weeks in advance. Delivery when stated and no issues at al... See more
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I have used Trekinn before and been pleased with the goods. The slightly longer than other shops delivery time is offset by the exceptional value for money (my shoes were virtually half price even wit... See more
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It just gets worse. I ordered items that were allegedly available, delivery in about two weeks. Delivery time passed and nothing, the website informed me delivery would now be another two weeks so I... See more
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Guys this shop is awesome. Firstly the price was pretty low, but then I received the invoice for lower price. You guess what? They returned me the difference by themselves! The buying proces was super... See more
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Unbeatable price. Reasonably fast delivery. I've ordered adidas terrex trainers for really good price. They came from abroad in 4 days. I was being updated when the order was being processed, shipped... See more
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Really happy; good website and choice & they had the boots I was searching for at the best price, with a fast delivery. Arrived perfectly packaged and product exactly as I'd hoped. I sized up as had... See more
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Best price ... lacking exact delivery information ... all 3 orders, a few days apart, were delivered quite quickly and in order. Royal (royal, small 'r') Mail did better than Parcel Force, but then a... See more
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Great selection of the product I wanted, La Sportive walking shoes also much cheaper than going direct to the product website. Had doubts about being based outside of the UK. But no issues and deliver... See more
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Terrible experience! I waited over a week for my order. When it finally arrived, the size didn’t fit, so I had to return it. Now, after more than 3 weeks of waiting, they tell me I have to wait anot... See more
Company replied
Boots arrived with me as promised but were the wrong size. Payed additional £12 to return using Royal Mail. The Royal Mail tracking shows that the boots arrived back with Tradeinn a month ago but I am... See more
Company replied
On November 4, 2025, I ordered goods worth USD 469.68 from this store. Order number 63328726. From November 13, 2025, the shipment cannot be tracked. The package did not arrive, I did not receive it!... See more
Company replied
First time shopping at Tradeinn.com and really pleased. Great selection of products at a respectable prices. Straight forward ordering process, great communication and fast delivery. Will definitely... See more
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TRADEINN are scammers! Never received my order. It was returned to Tradeinn due the customs. They are stalling my money return more than 30 days. Always sending me generic and false emails. it ha... See more
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Slightly dubious when placing the order as there seemed to be quite a few negative reviews. However once I placed the order communication was instant, delivery timeframe notified (it was about 6 day... See more
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No real problems with TRADEINN, and I did find original items cheaper. The App is a tad sparse, and can be clumsy to Track Items, or retrieve the latest info. My item went from being received at Hub... See more
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Failure to issue refund. Company received my order back ( order number 64343683 as the item was too large. What should have been a simple refund transaction has been two months of failures. Cons... See more
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Despite some delays with dispatch of my bike order related to black Friday and Christmas rushes, it arrived well built, and well packaged. Especially worth the 2 month wait given the unbeatable pric... See more
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I ordered on December 27, 2025. It is now February 2026. My package has been stuck/lost since January 8th. I have contacted support three times. They are refusing to refund me, telling me to contact t... See more
Company replied
Product quality and price ranges are amazing, however the company's issues with shippment and customer ETA management decreases the value of ordering here. My first order took over >3 weeks to arriv... See more
Company replied
Company details
Written by the company
Tradeinn is an online retailer for the best deals on branded equipment, clothing, shoes and accessories. Tradeinn means lowest prices are guaranteed, stylish articles and top equipment from the most popular brands in a total of 18 online stores. Whether indoor or outdoor sports, electronics, motorcycle accessories or home and garden products, Tradeinn has something for everyone – all at the best price possible – through the site’s exclusive offers, outlet sales, model sales and flash offers. Tradeinn is the parent company of 18 stores specialized in leisure activities and electronics, with over 2.5 Mio legitimate products of over 10.500 trusted brands available in a HQ of 30.000m2 to ship to 180 countries worldwide (25K orders daily).
Contact info
C. Pirineus 9, 17460, Celrá, Spain
- +34932 20 00 89
- [email protected]
- tradeinn.com
3.7
Average
46K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Horrible webshop
Horrible webshop. Takes forever to have contact about a delivery that is not delivered. You can't call them.
Site with order information is not correct.
You get mails with dates that it will be delivered but nothing happens.
You get automatical replies instead of real answers by mail.
Logging in your account is difficult.
There are bugs on the site and you end up in a loop.
Info in the site is incorrect.
I ordered 3 weeks ago a product that claimed to take 3 days.
I still have nothing.
I never never order here again!
February 11, 2026
Unprompted review
Reply from Tradeinn
Dear Customer,
We are very sorry for your comments, we did not intend to delay your order and we take full responsibility for our actions and any inconvenience that arises.
Please note that delivery dates are estimates and not guaranteed, as external factors beyond our control may affect order delivery.
Also keep in mind that you can always choose between different transport companies if you are not satisfied with the service of a particular carrier.
Your comments will be taken into account for continuous improvement.
Best regards,
Norway mva not included
Norway, stay away from this website! When you purchase it looks like mva is included, but NO, you will pay mva when receiving the shipment at Posten!
February 10, 2026
Unprompted review
Reply from Tradeinn
Dear Customer,
We are very sorry to hear that our service did not meet your expectations.
We would like to remind you that the experiences of our customers are very important to us, that's why we examined your case.
Since the customs duties are calculated according to the type/value of the goods and other factors unknown to us, we cannot include them in the final price. These and the applicable customs fees are automatically billed separately by the shipping company; please contact them as they handle this process.
That is why we point out on our product page (from where the item is placed in the shopping cart) and in the shopping cart that our prices do not include VAT and do not include customs duties (Switzerland, Norway etc.)
We point out on our homepage, in the terms and conditions and in the email of the order confirmation that our company is based in Spain.
In addition to the purchase price and the transport costs, you will also find the VAT stated as 0 on your invoice.
We have taken into account your comments and forwarded them to the appropriate department in order to continue to improve and increase the quality of our services.
If you need any further information or assistance, please contact our customer service by sending an email to [email protected].
Best regards
I've made an order on 25 of January .
I've made an order on 25 of January .
I didn't received it and not getting anywhere.
Looks like I lost my money with these scammers
Looks like i won't have another choice than sue the company as they are scammers and are doing illegal things
February 11, 2026
Unprompted review
Reply from Tradeinn
Dear,
We are very sorry to hear that you rated our service as not meeting your expectations.
To continue to improve, we would like to check what exactly happened. Please send us your order number and we will review your case.
Please accept our sincerest apologies for any inconvenience caused.
Best regards
Late delivery + ridiculous return fee
My order arrived 2 weeks late for no apparent reason. I no longer wanted it so I requested a return label and it cost £12 just to return even though I paid £5 for delivery fee.
Company is taking advantage of customers and does not respect the UK regulations on free returns.
Customer support was not responsive at all. Avoid at any cost.
February 11, 2026
Unprompted review
Reply from Tradeinn
Dear Customer,
Thank you for taking the time to share your comments about your experience with us.
This type of feedback allows us to identify what we are doing well and in which aspects we need to have a look at to improve our customers' experience.
However, we are aware of the return costs and continually reflect on them, but we have decided to charge for returns to avoid excessive transport and thus reduce transport and environmental impacts.
Free returns are only offered if an incorrect, defective, incomplete or a different item from what is published on our website has been delivered.
Thanks and best regards
Order number 65294453
Order number 65294453
I have ordered a few items from this company with no issue but I’ve never had to return anything.
Sent trainers back using their return postage label. Cost over £11.
It shows as delivered on 14/01/2026 by Royal Mail but that’s just to their English depot.
Cleared customs on the 22/01/2026 and has been showing as in transit since then. Last updated on 09/02/2026. I think someone is wearing the trainers and walking back to the company.
Multiple customer service e mails with generic responses. In transit, 3-4 weeks turn around etc. Now there’s a high volume excuse on their website.
I expect I will get the usual generic response below this review but I’ve posted this as a warning to anyone who might be considering ordering anything that might need returning . Don’t bother.
Considering a PayPal dispute to see if I can recover my money.
Terrible service.
January 14, 2026
Unprompted review
Reply from Tradeinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
Please be informed that your parcel is currently on its way back to our warehouse. Once we receive the returned item, we will process the refund accordingly. Kindly note that this process may take approximately 3 to 4 weeks, in line with our standard procedures.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
Please accept our apologies for any inconvenience caused.
Sincerely,
NEVER USE THIS COMPANY.
NEVER USE THIS COMPANY.
I ordered some boots costing £150 for my daughter’s birthday. The site said they would arrive in time. They arrived 2 weeks late. They turned out to be too small so I returned them. I had to pay £11 to do this. This charge was not made clear when I bought them. The site said I would be refunded within 2 weeks. One month later I’m still waiting for my money back. I’m worried I’ll never get refunded despite several emails sent. The first reply was in Spanish and I had trouble understanding it when I’m English. This is the worst customer service I have ever had the misfortune to deal with. They are dishonest, untrustworthy and unreliable.
February 10, 2026
Unprompted review
Reply from Tradeinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
Please be informed that your parcel is currently on its way back to our warehouse. Once we receive the returned item, we will process the refund accordingly. Kindly note that this process may take approximately 3 to 4 weeks, in line with our standard procedures.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
Please accept our apologies for any inconvenience caused.
Sincerely,
They messed up the address
Bought sport watches as a gift, I put the right address for delivery in Germany, with the street in German written as straße, but Tradeinn or their delivery service put it as straBe with the wrong letter. Delivery company DPD says: "Address can't be found, please contact sender."
Customer support of Tradeinn responded with "We recommend that you contact DPD". What a waste of time on them.
February 9, 2026
Unprompted review
Reply from Tradeinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
If you need any information or assistance, please contact our customer service by sending an email to [email protected].
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
Please accept our apologies for any inconvenience caused.
Sincerely,
Don't Bother.
Order No 65851605 should anyone think this is not a genuine review.
I order a birthday gift in Jan, which has yet to arrive.
Two notice, delivery dates have been and gone and yet nothing delivered, several emails to the companies customer service ( or not ) has been sent, and although acknowledged, nothing to show for it. In fact the last reply told me I would probably now have to wait longer as delivery dates are just estimates and further delays possible.
The birthday has since been and gone which meant I had to purchase a back up gift , I was going to ask for a refund and cancel this order but after reading other reviews I dont believe that would ever happen either.
We live and learn and I hope this review stops anyone else purchasing from this company.
January 15, 2026
Unprompted review
Reply from Tradeinn
Dear Customer,
We are very sorry for your comments, we did not intend to delay your order and we take full responsibility for our actions and any inconvenience that arises.
Please note that delivery dates are estimates and not guaranteed, as external factors beyond our control may affect order delivery.
Also keep in mind that you can always choose between different transport companies if you are not satisfied with the service of a particular carrier.
Your comments will be taken into account for continuous improvement.
Best regards,
Frustrating experience
I ordered 2 items. First order I received the wrong item. Trying to send anything back is a very frustrating experience. Email responses take forever, you are expected to pay for returns even though the error is there's, the refund amount does not cover your costs.
2nd item I ordered didn't fit which is fine, a simple return should sort that out but no, you pay £11.99 for a return label that you dont even receive!
February 10, 2026
Unprompted review
Reply from Tradeinn
Dear Customer,
We are sorry for this inconvenience, if you have received a wrong/ defective/ incomplete product or simply want to return it you would need to open a return request through your account please.
Please log in to your account using your email address and password on the upper right hand side of our website and select My Orders. Then click on the order, select the reason that best suits the situation and follow the instructions.
Free returns are only offered if an incorrect, defective, incomplete or a different item from what is published on our website has been delivered.
Our apologies again for the inconvenience.
Best regards
Reply from Tradeinn
Dear,
We are very sorry to hear that you rated our service as not meeting your expectations.
To continue to improve, we would like to check what exactly happened. Please send us your order number and we will review your case.
Please accept our sincerest apologies for any inconvenience caused.
Best regards
Good robust product at a reasonable…
Good robust product at a reasonable price delivered as expected
February 4, 2026
Unprompted review
Reply from Tradeinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
Order still hasn't arrived.
I ordered equipment from trade Inn and it was meant to arrive 18 days ago. It still hasn't arrived. I am very frustrated with their service and lack of communication.
January 19, 2026
Unprompted review
Reply from Tradeinn
Dear,
We are very sorry to hear that you rated our service as not meeting your expectations.
To continue to improve, we would like to check what exactly happened. Please send us your order number and we will review your case.
Please accept our sincerest apologies for any inconvenience caused.
Best regards
Do not buy from this scam company
Do not buy from this scam company! They list products they don’t have in stock and charge you for them, make you wait months, then never deliver then don’t refund! Have reported them to credit card company for fraud. They also use name snowed in so beware do not use for anything
January 6, 2026
Unprompted review
Reply from Tradeinn
Dear,
We are very sorry to hear that you rated our service as not meeting your expectations.
To continue to improve, we would like to check what exactly happened. Please send us your order number and we will review your case.
Please accept our sincerest apologies for any inconvenience caused.
Best regards
Very poor - avoid.
I bought some snow boots from Tradeinn. The size guide listed with the product is for adult sizes, the size selector lists adult sizes only. I selected an adult size 10. They sent me a child size 10. They now expect me to pay a significant sum to return from the UK to Spain.
Their customer sevice department refuses to engage in any way with my complaint - they maintain that they sent the 'correct' item, and even falsely claimed that the boots are listed in the 'childs' section - which they are not.
Mistakes happen, that's fine - but I don't expect to have to pay for them. Nor do I expect to be lied to by customer service departments.
Very poor - avoid.
Amused to see the reply to this review which follows the pattern of all of their customer service responses. They don't actually read or engage or even try and understand the customer issue, they just reply with a stock, pre-formatted answer. Of course I have have raised a return request. That's how I know they expect me to pay for their mistake. Their returns team refuse to answer any of my questions or acknowledge any of my points, they just reply with the same message telling me that they sent the correct product and I have to pay for the return. Extermely frustrating.
February 9, 2026
Unprompted review
Reply from Tradeinn
Dear Customer,
We are sorry for this inconvenience, if you have received a wrong/ defective/ incomplete product or simply want to return it you would need to open a return request through your account please.
Please log in to your account using your email address and password on the upper right hand side of our website and select My Orders. Then click on the order, select the reason that best suits the situation and follow the instructions.
Free returns are only offered if an incorrect, defective, incomplete or a different item from what is published on our website has been delivered.
Our apologies again for the inconvenience.
Best regards
DREADFUL experience
DREADFUL experience. Bought heated gilet before Christmas as a present. Arrived on 3rd January so missed Christmas and was faulty. I returned it (for £12 postage fee) on 6th January and as at 9th February am STILL waiting for a refund, despite having chased it 4 times. Do not buy from this firm.
December 20, 2025
Unprompted review
Reply from Tradeinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
Please be informed that your parcel is currently on its way back to our warehouse. Once we receive the returned item, we will process the refund accordingly. Kindly note that this process may take approximately 3 to 4 weeks, in line with our standard procedures.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
Please accept our apologies for any inconvenience caused.
Sincerely,
I nearly cancelled order when looking…
I nearly cancelled order when looking at previous reviews, glad I didn’t.
Item arrived as described, lots of updates on delivery process, cheaper than anywhere and in great time. Was sent from Girona to UK in 5 days.
I think people complaining need to realise that Royal Mail tracked 48hrs means it’s a 48hr delivery time once it’s arrived at Royal Mail in the uk.
Great service will use again
February 9, 2026
Unprompted review
Reply from Tradeinn
Dear,
Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing [email protected] with any concerns or comments.
Thanks and best regards,
No delivery and no refund
I ordered from TrekkInn 18.12 and package was never delivered
1. You have received confirmation of address twice
2. Customer service has long response time if answer at all or “will refer to the relevant department”
3. The phone number eventually referred to only in Spanish refers to the website and plays loud music…
Order was made 18.12 with promise of delivery in 2-5 days.
Please refund. Order number 64971311.
Anders
February 9, 2026
Unprompted review
Reply from Tradeinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
Please be informed that your parcel is currently on its way back to our warehouse. Once we receive the item, we will process the refund accordingly. Kindly note that this process may take approximately 3 to 4 weeks, in line with our standard procedures.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
Please accept our apologies for any inconvenience caused.
Sincerely,
Trade Inn has the absolute worse…
Trade Inn has the absolute worse customer service i have ever experienced. They provide no phone number and emails are ignored. my parcel has been in transit for 2 weeks with no update despite claiming a one-week delivery. Their returns policy is also a load of shit, having people wait weeks for nothing. I will not be using this company again. Complete scum
February 9, 2026
Unprompted review
Reply from Tradeinn
Dear Customer,
We are sorry for this inconvenience, if you have received a wrong/ defective/ incomplete product or simply want to return it you would need to open a return request through your account please.
Please log in to your account using your email address and password on the upper right hand side of our website and select My Orders. Then click on the order, select the reason that best suits the situation and follow the instructions.
If you need any further information or assistance, please contact our customer service by sending an email to [email protected].
Our apologies again for the inconvenience.
Best regards
I won’t order from this company again…
I won’t order from this company again as my shopping experience wasn’t good. I ordered a Regatta blue jacket which was on sale but it took well over 2 weeks to arrive and postage was expensive at €8.99. When I did get it I discovered that I had ordered my size 36 which is an 8 European size but for some reason with Tradeinn it was a 10 (normally as 10 is euro 38) BUT I did place the order so it was my own fault really. I decided to return the item as it was too big and had to pay quite expensive postage fee of €13.99 to return it. I wish I hadn’t shopped with them in the first place as it was an expensive lesson.
February 8, 2026
Unprompted review
Reply from Tradeinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
If you need any further information or assistance, please contact our customer service by sending an email to [email protected].
Please accept our apologies for any inconvenience caused.
Sincerely,
The worst customer service ever…
The worst customer service ever experienced. My order took around 2 weeks or more to be delivered. Had took return it as the quality wasn't as expected and to be refunded it has been already 2 weeks and have no news even though they got the parcel back a week ago.
The time they take to process the refunds are insanely ridiculous.
Do not recommend this website!!
February 7, 2026
Unprompted review
Reply from Tradeinn
Dear,
We are very sorry to hear that you rated our service as not meeting your expectations.
To continue to improve, we would like to check what exactly happened. Please send us your order number and we will review your case.
Please accept our sincerest apologies for any inconvenience caused.
Best regards
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