Alexey Adamovich

Estimado Alexey,

Lamentamos sinceramente la situación que ha tenido que enfrentar con respecto a su pedido y reembolso. Entendemos su frustración y queremos asegurarle que estamos comprometidos en resolver su caso. Según nuestros registros, el reembolso está actualmente en tramitación y hemos derivado su caso al departamento financiero para que se gestione con la máxima prioridad.

Valoramos su feedback y tomamos en cuenta todas las acciones que nos indica para mejorar nuestros procesos. Sabemos que la demora en su reembolso ha causado una gran incomodidad, y estamos trabajando para ofrecer una solución definitiva lo antes posible.

Le recomendamos completar el formulario de atención al cliente para un seguimiento más detallado y para que podamos proporcionarle una actualización precisa sobre su situación https://allzone.es/contactenos.

Dear customer, we are sorry to hear that this is your assessment.

We are currently handling a high volume of requests, which in some cases can cause delays in the system. However, we would like to inform you that your case has already been registered and we have requested a priority review to expedite its resolution.

We apologize for any inconvenience caused and thank you for your patience while we work to provide you with a solution. If you need further information or additional assistance, please do not hesitate to contact our customer service team. We are here to help you.

Translated with DeepL.com (free version)

We understand your concern, Alexey, and apologize for the inconvenience caused. Regarding your order 754116784, the cancellation process has been completed, and the refund is being processed. Once the cancellation is confirmed, the estimated time for refund processing is 48 to 96 business hours. In some cases, especially during high-demand periods, this may take up to 14 calendar days from the cancellation confirmation.

Please note that financial institutions may take an additional 7 to 10 business days to reflect the refund in your account, which is beyond our control.

We are committed to resolving this as quickly as possible and appreciate your patience while we work to finalize the process. Thank you for your understanding.

Dear Alexey,

We understand your frustration regarding the cancellation of your order (reference number 754116784) and the delay in processing your refund. However, we would like to clarify that the refund has already been processed in line with our policy. As we’ve mentioned, refunds can sometimes take additional time to reflect in your account, especially when dealing with banking systems, and unfortunately, this is beyond our control.

We apologize for any confusion caused by the delay and assure you that we are fully committed to resolving this as quickly as possible. Your patience is greatly appreciated as we work through the process.

Should you have any further questions or concerns, please don’t hesitate to reach out. We are here to assist you.

Dear Алексей Алексеев,

We apologize for the inconvenience you are experiencing. Regarding your order (reference 754116784), we want to assure you that we are processing your refund as per the conditions outlined on our website. Please note that refunds may take some time to reflect on your account due to the bank’s processing times, which are beyond our control.

Our support team is handling a high volume of inquiries, which has caused delays in responding, and we sincerely apologize for any frustration this may have caused. We are committed to resolving your case and will keep you informed as soon as your refund is processed.

Thank you for your patience and understanding.

¡Muchas gracias por tus palabras! Nos alegramos muchísimo de leer que estás disfrutando de Chippio, ahorrando con nuestra app y tomando el control de tu factura de la luz 🥰🧡

Hola!

Muchas gracias por compartir tu experiencia. Que dediques unos minutos de tu tiempo para dar una opinión positiva significa mucho para nosotros.

Que tengas un feliz fin de semana!