GW

Gavin Wright

United Kingdom

Reviews

Review of Tradeinn

Rated 1 out of 5 stars

Order number 65294453

Order number 65294453

I have ordered a few items from this company with no issue but I’ve never had to return anything.
Sent trainers back using their return postage label. Cost over £11.
It shows as delivered on 14/01/2026 by Royal Mail but that’s just to their English depot.
Cleared customs on the 22/01/2026 and has been showing as in transit since then. Last updated on 09/02/2026. I think someone is wearing the trainers and walking back to the company.
Multiple customer service e mails with generic responses. In transit, 3-4 weeks turn around etc. Now there’s a high volume excuse on their website.
I expect I will get the usual generic response below this review but I’ve posted this as a warning to anyone who might be considering ordering anything that might need returning . Don’t bother.
Considering a PayPal dispute to see if I can recover my money.
Terrible service.

January 14, 2026
Unprompted review

Reply from Tradeinn

Hello,

We are sincerely sorry to hear that our service did not meet your expectations.

Please be informed that your parcel is currently on its way back to our warehouse. Once we receive the returned item, we will process the refund accordingly. Kindly note that this process may take approximately 3 to 4 weeks, in line with our standard procedures.

We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.

Please accept our apologies for any inconvenience caused.

Sincerely,

Review of Tradeinn

Rated 2 out of 5 stars

Good price- shocking return cost

Good price. Delivery took too long. Got the product ordered in the size my daughter always takes in Saucony but they are a new version and are too small in the toe area.
I’m having to return them and the charge is £11.99 to send them to England.
Extortionate price.
Last time I will use the company I’m afraid for that reason.

January 11, 2026
Unprompted review

Reply from Tradeinn

Hello,

We are sincerely sorry to hear that our service did not meet your expectations.

We are aware of the return costs and continually reflect on them, but we have decided to charge for returns to avoid excessive transport and thus reduce transport and environmental impacts.

Free returns are only offered if an incorrect, defective, incomplete or a different item from what is published on our website has been delivered.

We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.

Please accept our apologies for any inconvenience caused.

Sincerely,

Review of Wood Finishes Direct

Rated 4 out of 5 stars

NOT next day delivery.

This was priced quite competitively and was available on next day delivery at extra cost. I needed the product ASAP so forked out the extra for postage. All looked good from the early e mails but when it came to the following day for some reason Amazon took over delivery and it was deferred until the day after . Arrived just short of the two day mark. Intact but late. Feels like a rip off for postage.
Update: Company messaged me with an apology and refunded my extra postage. I’ve given four stars now instead of three as that is decent after sales service.

July 13, 2021
Unprompted review

Reply from Wood Finishes Direct

Good Morning Mr Wright,

I am so sorry to hear that your delivery was delayed, we work with a couple of couriers to delivery the many thousand's of order received weekly and its fair to say that most reach their destination on time.

On a few occasions we do hear of delays and appreciate the inconvenience this causes and are always happy to help chase up the couriers to get your parcel to you as quickly as possible and refund charges where applicable. Just get in touch with us via our contact page or by calling in on 01303 213 838 and one of our friendly advisers will be happy to help.

Kind regards Samantha.