AS

Antony, St Ives

United Kingdom

Reviews

Review of Musicroom


Rated 5 out of 5 stars

Easy to find through Hal Leonard…

Easy to find through Hal Leonard. Solo piano transcription of Alfred Cortot is masterly but technically demanding. Very good value for money. Previously had Berceuse as first edition. That movement is also available as a re-mastered piano roll made by Alfred Cortot. Complete version of Alphonse Leduc is large size with fairly straightforward page turns (any page is available on IMSLP as it is now out of copyright).

February 5, 2025

Review of The APC

Review of Essential Aids


Rated 5 out of 5 stars

High arm sling recommended by health experts

Despatched rapidly with efficient tracking. Instructions were clear. Local duty GP approved choice.

March 5, 2024

Reply from Essential Aids

Thanks for such a positive review. We're working hard on all aspects of our service so it's great to know our customers are feeling the benefit!

Review of UPS UK


Rated 1 out of 5 stars

Careless driver who ignored precise address & postal code

This delivery driver was given a full address and postal code. Instead of delivering the fragile package to the doorstep, he ignored the address and just sent it to the closest local UPS delivery store. The driver knew he had to require a signature from me. A similar fragile package from the same ironwork supplier had previously been sent by UPS by the correct procedure without any difficulty.

November 2, 2023
Unprompted review

Reply from UPS UK

Hi, we are very sorry for the inconvenience caused, that is not the experience that we want you to have with our services, if you need further assistance, please email us at [email protected] and include your tracking ID and contact details, so our team can contact you back. We are here to help you. -Estuardo

Review of Novelty Gifts Galore


Rated 2 out of 5 stars

A bit disappointing as website couldn't provide item

The product, originally advertised on amazon.co.uk in 2019, is no longer in stock at the moment - Geko-Rustic-Woven-Raffia-Stool.

There was no direct email explanation of why the status of the promised item was unfulfilled. Fortunately similar products are easy to find, either new or second hand, on ebay or in charity shops. PayPal rapidly arranged a refund.

Only after I posted on PayPal and later here on Trustpilot, did a customer representative directly contact me by phone from Wembley. That was very helpful and welcome. Even if a bit late, it showed that Novelty Gifts Galore was acting in good faith and that there was a genuine problem with the supplier (Geko).

April 21, 2023
Unprompted review

Reply from Novelty Gifts Galore

Dear customer,

Thank you for your email. Yes, our telephone number 07919 174385 is serviced by vodafone UK.

We also have WhatsApp, Online chat, and email, but for a quicker response, we prefer if you can contact us online or drop us an email as we stated in the email that our telephone line were busy.

Thank you for your feedback and I agree we should have contacted you sooner if the item was unavailable. However, we replied through email explaining that our telephone systems were busy and we did not have an estimated date. We also did not know if you preferred a refund.

Thank you for stating you can buy similar products on Ebay through charity shops. Since 2008, we also sell on Ebay and donated the profits to charities from our sales. In addition, all our items are not used. They are brand new compared to local shops. If we sell something used it will be less or list it through eBay for the auction.

We received a PayPal case on the same day and refunded the customer immediately and the case was closed.

Thanks, Customer Service Team.

Review of Pasal Ltd


Rated 1 out of 5 stars

Disappointed: order unfulfilled without explanation

The order was not fulfilled after 3 weeks. The automated customer service currently seems untrustworthy. The item was purchased via Paypal, which provides a UK contact number for Pasal purchase enquiries. Unless Pasal responds directly by email or telephone, I will probably cancel this order and request a refund.

April 14, 2023
Unprompted review

Review of Bax Music

Review of Shell Energy for Home Customers


Rated 5 out of 5 stars

Better broadband quality & cheaper landline services after upgrade

Vera and Jack were very helpful in updating my Shell broadband account, including upgrading fibre connection, with new Zyxel modem-router, and extra options of Anytime Plus calling plan & Voice Mail. Gives better quality broadband and cheaper calls/SMS messages over landline.

Update: smooth switch of routers. In email Shell advised using a scannable label to return old router. Was contacted by a less experienced customer rep, who so far has not supplied such a label. In the end, Post Office used & scanned return label that came in box of brand new Danish router.

Further update: receiving SMS on landline poss only in speech-mode not text-mode. Can't send SMS from landline: need another ISP like BT with "BT Text". Voicemail can produce stuttered/interrupted dial tone (IDT) on landline, so can't be used, even when connected to test socket. (Emergency calls like 101 or 111 OK.) Can be corrected by dialling 1571, then 3. There's easy-to-read info on IDT from BT online but so far not Shell.

November 8, 2021
Unprompted review

Reply from Shell Energy for Home Customers

Thank you for your brilliant review, Antony. I'm happy to confirm I've shared your lovely feedback with Vera, Jack and their Team Managers! - Sara

Updated 14/12/21:

Thanks for updating your review and that's great to hear, Anthony.

I hope you have a nice day and stay safe! - Sara

Review of DYKE & DEAN


Rated 5 out of 5 stars

Excellent and rapid delivery of this elegant compact gold and cream switch

Excellent and rapid delivery of a stylish gold and cream switch needed to replace defective switch for an Italian glass and bronze table lamp. It was originally purchased at Aix-en-Provence 20 years ago. Finding the identical switch seemed like a miracle.

September 16, 2021

Reply from DYKE & DEAN

Good morning Antony,

Thank you so much for your review of your experience with Dyke & Dean.
We are so glad we could help you finding an identical switch :)
We hope you are happy with your order, and hope to see you in future.

Warm regards,
Dyke & Dean

Review of CEF


Rated 5 out of 5 stars

Exactly what I needed for an elegant…

Exactly what I needed for an elegant brass centre ring to secure an Italian-style glass standard lamp. Sturdy ad inexpensive.

September 7, 2021

Reply from CEF

Thank you very much for your review Antony.

Best Regards
Adele Feller (Customer Services Manager)