LI

Li

United Kingdom

Reviews

Review of Monica Vinader

Rated 1 out of 5 stars

Not worth the hassle, go Missoma

Have a number of pieces from them, have had to replace bracelets over 4 times for breaking. Tried to get a ring replaced due to tarnishing, Monica Vinader lied about sending me an email/ consulting me on this exchange. The ring is now taking 3 months to be repaired. Monica Vinader refuse to provide proof that they even sent the email. Difficult to deal with, would recommend going elsewhere.

September 2, 2025
Unprompted review

Reply from Monica Vinader

Hi Liam, thank you for taking the time to leave us a review. I'm very sorry to hear you've had pieces that have needed attention, I can appreciate the disappointment caused by this. I'm afraid I'm unable to find any other correspondence from you to look into this further. Our standard repair time is 12 weeks for physical repairs and this isn't something we can expedite sadly. Please could you kindly reach out to me at [email protected] and mark the email with 'FAO Salma' so I can assist further? I look forward to hearing from you soon. Salma, The MV Team

Review of Missoma

Rated 1 out of 5 stars

Problem with packaging. Bad customer service.

First time shopping with them, the order wasn't packaged correctly. Problem / contamination during shipping and the package had a weird liquid and foul smell. I contacted Missoma and despite me sending a photo that showed the package had a hole in - they accepted no responsibility and said the packaging was fine. Order number: 1151022A

July 15, 2025
Unprompted review

Reply from Missoma

Thank you for sharing your review again.

Your original review will be updated

Review of Missoma

Rated 1 out of 5 stars

Problem with packaging. Bad customer service/

First time shopping with them, the order wasn't packaged correctly. Problem / contamination during shipping and the package had a weird liquid and foul smell. I contacted Missoma and despite me sending a photo that showed the package had a hole in - they accepted no responsibility and said the packaging was fine. Order number: 1151022A

Update: This is the second time you have blamed Evri despite me providing proof that the box you sent had a hole in it. As I have stated, the issue is that I brought the damaged box into my home and had to the clean up whatever had got into the box and over the packaging.

July 15, 2025
Unprompted review

Reply from Missoma

Hi Li,

Thank you for taking the time to share your review.

We are sorry to hear there was an issue with your delivery. In order for us to investigate
further, please can you update your review with your Missoma order number?

Updated.

Thank you for providing your order number.

We apologise that your order was met with a small residue mark whist in transit
with our courier partners. However, happy to see that there was no damage to the
Missoma item shipped.

Your feedback has been shared with Evri to ensure this does not happen to any future Missoma
customers. We thank you for bringing the matter to our attention.

A member of the customer care team will be in touch further options.

Review of TodayTix

Rated 1 out of 5 stars

Don't trust their seating

Bought tickets to Great Gatsby but were given seats with a restricted view. The seats meant we missed one of the biggest moments in the play.

When I got in touch with Today Tix they said that it wasn't their fault and there was nothing they could do.

May 15, 2025
Unprompted review

Reply from TodayTix

Hi Li,

We’re really sorry to hear about your experience and completely understand how disappointing it must have been to miss a key moment in the performance.

Seat attributes, including any view restrictions, are provided directly by the venue and production. As a third-party ticketing platform, we list this information exactly as it’s supplied to us to ensure transparency at the point of purchase. That said, we’ve passed your feedback along to the venue so they’re aware of how this impacted your visit.

As a gesture of goodwill, we’ve issued a partial voucher to your account and we hope you’ll be able to use it toward a future show. We truly appreciate your feedback as we are always working to improve the experience for our members.

Best,
The TodayTix Team

Review of SSENSE

Rated 1 out of 5 stars

Extortionate return fees.

First (and last) time ordering. Ordering three items, have just gone to return to to see that they charge extortionate “return fees” of £34.

April 8, 2025
Unprompted review

Reply from SSENSE

Hello,

Thank you for your review.

We understand your concern about our international return policy. We are actively working to improve it. For assistance with a specific return, please contact us directly through our customer care page.

Kindly,

SSENSE Customer Care

Review of Moonpig.com

Rated 1 out of 5 stars

Missed delivery

Paid £4.99 for next day delivery, didn’t arrive in time. Will cancel my Moonpig subscription.

April 4, 2025

Reply from Moonpig.com

We’re really sorry your order didn't arrive as expected. We know how crucial it is for deliveries to arrive on time. If you could contact us with the details of your issue via [email protected], we’ll happily look into this for you. Please include the details of your order so that we’re able to help you as soon as we can!

Review of Monica Vinader

Rated 1 out of 5 stars

Broke and lost it

Bracelet didn’t last, chain snapped and I lost it. Waste of over £100. Usually like their rings but won’t be shopping here again.

March 28, 2025
Unprompted review

Reply from Monica Vinader

I’m really sorry to hear about your experience with the bracelet. I completely understand how disappointing it must be to lose such a special piece. This is certainly not the experience that we had wanted you to have with us here at Monica Vinader.

We’d really appreciate the opportunity to look into this for you. Please could you reach out to [email protected] with the subject line FAO: Harley? I’d love to help resolve this and see what we can do to make things right.

Thank you for sharing your feedback, and I truly hope to hear from you soon.

Review of Numan

Rated 1 out of 5 stars

Awful service. Not worth the money.

Weight loss treatment extremely expensive compared to other online pharmacies.

“Care” service involves random coaches messaging you but it’s not clear there qualifications. The messages are more check ins about fitness and motivation. These coaches change close to every month, so it’s impossible to build any rapport or have them get to know you or your habits.

The few times I’ve needed medical advice, the team are slow to respond or don’t respond at all.

The customer service is lousy, the agents use scripts or ignore your points. I’ve been ignored a number of times and have had responses where agents have forgotten to remove the internal prompts such as “[Your Name]”.

Would recommend other online pharmacies.

February 7, 2025
Unprompted review

Reply from Numan

Hi,

Thank you for leaving a review.


We do take your feedback seriously and would like to thank you for spending the time to share this with us.

If you'd like to, please get in touch with us at [email protected] and ask for our Trustpilot Team.


We’d still love the opportunity to make things right and amend your opinion on Numan!


All the best,
The Numan Team

Review of Prickle

Rated 1 out of 5 stars

Plants do not last.

This is now the fourth order I have made with Prickle and not the first time I have had issues. A number of my plants are facing issues again. The plants that are struggling are:

Lil' Lucky Bamboo – One stalk has gone yellow.
Watermelon Peperomia – Has been losing leaves and arrived with damaged leaves.
Lil' Golden Mosaic – Has not lasted at all.

All these plants are placed with and treated the same as there other plants that’s are fine.

November 6, 2024
Unprompted review

Reply from Prickle

Hello Liam,

Thank you for sharing your feedback, and I’m sorry to hear about the ongoing issues you’ve been experiencing with your plants.

Looking into your previous correspondence, I can see that we requested monitoring of the plants to allow for potential recovery and acclimatisation.

If you are still facing concerns with your Lil' Lucky Bamboo, Watermelon Peperomia, or Lil' Golden Mosaic, please don’t hesitate to contact us at [email protected] with updated images. We will be more than happy to assist you further and work toward a resolution.

Best regards,
Emily

Review of Commonlines

Rated 1 out of 5 stars

Jewellery looks cheap and almost like plastic.

Ordered a bracelet I had wanted for a while and when it arrived I was really disappointed. The item looks cheap and almost like plastic. Emailed Common Lines but didn't receive a reply.

November 5, 2024
Unprompted review

Reply from Commonlines

Hi Liam,

Thank you for sharing your feedback, and we’re truly sorry to hear about your experience. Our customer service team has reached out to you to address this issue and ensure we make things right. We’re committed to turning this into a positive experience for you.

Thank you for your patience and understanding.
Team Common Lines

Review of Barker and Stonehouse

Rated 5 out of 5 stars

All good

Steve Y and Terry G were great at delivering our dining room table. Thanks both

July 10, 2024
Unprompted review

Review of Glencara

Rated 1 out of 5 stars

Not worth it

Poor quality - I had to send it back as the ring faded and the gold came off (after a couple of months).

Initially they told me it would be quick and they would refund me the postage but then rescinded this until I pushed back.

It’s been about two weeks since I sent it back. I thought I would just be sent a new one.

I constantly find myself chasing them and receiving poor service. Hopefully they will message back more after seeing I left a one star review on Trust pilot.

July 2, 2024
Unprompted review

Reply from Glencara

Hi Liam
I am sorry to see that you had had a negative experience. All our plated gold is covered with a thick layer of 14K gold. Gold plating does however wear over time and we did replace this for you at no charge as we offer a warranty on all products. We do recommend to follow care instructions on plated rings to prolong the plating on them. Solid gold is also a good option as it would never fade.
Glencara

Review of Monica Vinader

Rated 1 out of 5 stars

Doesn't last

Doesn't last - bought in April and the gold has chipped away and heavily scratched.

April 9, 2024
Unprompted review

Reply from Monica Vinader

Hi Liam, thank you for taking the time to leave a review. I’m sorry to hear about the issues you’ve experienced with your jewellery. At Monica Vinader, we are fully confident in the quality of our pieces and offer a 5-year warranty to support this. Please reach out to [email protected] with "FAO David" in the subject line, including your order reference and a brief overview of the issue. I would love to get this resolved for you. I look forward to hearing from you. David, Team MV. 

Review of Ladbrokes

Rated 1 out of 5 stars

scam sign up

Signed up for them compared to others due to a free bet/ bonus offer. After depositing and placing me bet I didn’t get anything.

May 11, 2024
Unprompted review

Review of John Lewis

Rated 1 out of 5 stars

Terrible customer service

Terrible customer service. A number of my emails are ignored, with replies clearly being AI generated.

I have ordered twice with John Lewis, both times I have had issues.

I was sent a broken necklace that was over £150. John Lewis have been ignoring emails and all over being terrible and unapologetic. They also make the returns process incredibly difficult and are refusing to send me a returns label.

UPDATE: You didn't reply to my issues in the slightest in that email

May 6, 2024
Unprompted review

Reply from John Lewis

Hi Liam, Thanks for taking the time to contact us, and I am sorry that you have had issues with your order. I can see that we emailed you on the 4th May. If you could reply to that one of the team will be in touch. ^Kirstie

Review of John Lewis

Rated 1 out of 5 stars

Broken necklace, no customer service

Ordered an expensive necklace only for the order to arrive broken.

I've had to chase for a resolution and the people speaking to me clearly don't care.

EDIT 1: OBVIOUSLY THAT EMAIL ADDRESS DOESN'T WORK

May 1, 2024
Unprompted review

Reply from John Lewis

Hello Liam, thank you for taking the time to share your feedback. It's regretful to hear your Necklace arrived faulty. I do apologise for the disappointment caused. We’re keen to achieve the very highest standards of customer service, and I'm sorry you feel let you down on this occasion. Our customer feedback is extremely important to us, and I'm keen to get this looked into for you. To allow me to do so, could you please email http://spkl.io/[email protected] with your full name, full address along with your order number. Many thanks ^Danielle

Review of Pimlico Plumbers

Rated 1 out of 5 stars

Would not recommend in an emergency

Quick to take money, but that's the only quick part. I paid the emergency plumber fee for a tap replacement, I had the new tap that needed to be replaced. I had to turn all water off due to a leak and just needed a plumber to install the new tap.

I was told the plumber would arrive between 8 and 9. After 9 I had to chase several times to find out that my plumber was no longer coming and a new one would be there by 9:45. I was told that if there any issues they would ring me and that someone should have told me of the delay.

At 9:45 I rang again only to be told that my plumber was over running on a job that would finish until about 14:00. Again I received an apology and that someone should have called me. When I told the operator Liam that I would maybe need to cancel as I needed to get to work, he was able to arrange a new plumber who would arrive in 30mins.

The plumber came at around 10:45. It was a really simple job (as I say, just putting on a tap I had waiting) and the plumber was great. He apologised for the delay even though it wasn't his fault.

April 24, 2024
Unprompted review

Reply from Pimlico Plumbers

Hi Liam,

We value your input and are sorry to hear that our service did not live up to your expectations. We have requested some further information via TrustPilot to help us locate your account on our customer database but have not received a response. Please kindly email us at [email protected] with the details of your visit including your name, address, and the specifics of your concern, and we will look into this immediately.

Warm regards,
Katrina - Pimlico Customer Services

Review of Prickle

Rated 1 out of 5 stars

Mouldy plant - no response

Not my first time ordering from them. Didn’t have the best experience last time but gave them the benefit of the doubt and tried again.

Plant arrived mouldy with rotten fruit. This is not the first time it happened. Have emailed but received no response, they clearly don’t care about their customers.

December 30, 2023
Unprompted review

Reply from Prickle


Dear Liam,

First and foremost, we sincerely apologize for the condition in which your plant arrived, as well as the lack of response to your concerns. It's disheartening to hear that this is not the first time you've experienced an issue with our products. We understand how disappointing it can be to give us another chance only to encounter a similar problem.

We truly value all our customers and aim to deliver high-quality plants and customer service. It's clear we have not lived up to this commitment in your case, and for that, we are genuinely sorry.

To address this issue directly and expedite a resolution, could you please forward your email or contact us again, referencing your order number and this conversation? We want to ensure that we investigate what went wrong with your order and take immediate steps to make it right, whether that involves sending a replacement plant, issuing a refund, or another solution that you find satisfactory.

Your feedback is crucial for us to improve our services and prevent similar issues in the future. We hope to regain your trust and demonstrate our dedication to customer satisfaction.

Thank you for bringing this matter to our attention, and we look forward to the opportunity to resolve this to your satisfaction.

Warm regards,
Customer Service Team

Review of Flannels

Rated 1 out of 5 stars

Charge you £5+ for returns. Better off shopping with the brands.

First time ordering and really unimpressed. There really seems to be no incentive to order through Flannels rather than the brands themselves.

Delivery was expensive and once an order is placed you can not change it or cancel it. I order a £100 necklace, then wanted to add another one on - I was unable to cancel the original order (to only place delivery once). My fault I guess just not a great system as used to proper shops with more customer focused systems.

After receiving both orders, I went to return one - to see that I have to pay the postage and that they don't allow in-store returns.

Probably won't be ordering with them again.

December 17, 2023
Unprompted review

Reply from Flannels

Hi Liam,

Thank you for taking the time to leave us this review.  

We’re sorry to hear that we understand this can be frustrating, 

If you could visit our FAQ's page on our website and submit a ticket to us with
your order details, this will be received by our customer team who will be in
touch with you by email to get this resolved for you.
 
Kind regards
Paige
Flannels

Review of Prickle

Rated 1 out of 5 stars

Poor service - ill plants

This is the first time I’ve ordered with PRICKLE and I’m not too sure what to think. I love their variety but when my order didn’t arrive on time I emailed them and never got a reply.

What’s more a few of the items I ordered arrived in a less than perfect quality with breaks, sun spots, evidence of wilting and mildew. I emailed PRICKLE some photos and feedback but never received a response.

October 31, 2023
Unprompted review