EV

This is a scam. Rail Ninja charges double the price of the local train company for no additional benefit. I booked a train from Faro to Lisbon, and paid the said premium thinking I was getting additional benefits as per the fare terms stated: flexible.

Modification: In event of modification you will incur the following fees:
Price difference if any
Our modification fee: 0 USD
Carrier modification fee: 0 USD

However when I had to change the time of my train I was charged an additional $14 to an already expensive ticket. I exchanged messages with them complaining about this in relations to the terms of the ticket I bought, but was continuously denied my complain and given answers about them being a private company and that their T&Cs state that there is a fee for modifications. It's contradicting information, very poor customer service and abusive pricing. They are basically a scam.

Stay away from them and book through normal, legit websites.

It was very easy to get access to customer service by simply replying to one of OB emails. It was not a 'no reply' email and there was no need to find a contact somewhere else. I received an answer from their automated replies immediately and the information I needed within the next 10 minutes.
Thank you for making this effortless!