Sara

Dear Sara,

Thank you for reaching out, and I sincerely apologize for the delay in our response. We always strive to be as helpful and quick as possible, but I have searched our system and haven't been able to locate an order under your name or email address.

Could you please provide us with your order number? This will help me find your details immediately and investigate what might have happened with your previous email.

I am very sorry to hear that your rug arrived with a 'dusty' appearance. Please be assured that this is not the standard we expect for our products, regardless of whether they are purchased during a promotion or not. A new rug should always feel premium and pristine.

Once I have your order number, I will look into this right away to see how we can make this right for you.

Looking forward to hearing from you!

Oi Sara,

Agradecemos por compartilhar a sua opinião. Entendemos perfeitamente o seu ponto de vista. Fique tranquila, a nossa missão, os nossos valores e o nosso compromisso em criar os melhores produtos de cuidados pessoais sustentáveis continuam os mesmos. Continuamos a ser a mesma equipa da Wild, no mesmo local, produzindo os mesmos produtos que você conhece e adora.

A parceria com a Unilever oferece-nos a oportunidade de levar os produtos de cuidados pessoais recarregáveis a mais pessoas e causar um impacto ainda maior na redução do uso de plástico descartável nas casas de banho em todo o mundo.

Se quiser saber mais sobre os próximos passos da Wild, os nossos fundadores Freddy e Charlie partilharam uma mensagem aqui: http://wearewild.com/b/wild-joins-unilever

Team Wild

Que bom saber que gosta das nossas jóias! ✨ Trabalhamos para oferecer qualidade e elegância, e ficamos felizes que tenha sido fácil corrigir o engano na sua encomenda. Conte sempre connosco para tornar a sua experiência ainda melhor! 💎
Serviço de Atenção ao Cliente TOUS

Olá,

Agradecemos muito a sua compra e o tempo que você dedicou para nos deixar uma avaliação.

Sua opinião é muito importante para nós.

Tenha um ótimo dia!

Atenciosamente,

Gratos pela preferência e feedback :)

Obrigado, Sara, por partilhar a sua experiência de compra na Herrajes Evi.

Hello Sara,
Thank you for taking the time to share your experience.
We are sorry to hear that the shoes you ordered did not meet your expectations.
For your information, the leather we use is tanned differently from that of other brands. In fact, our leather goes through an innovative tanning process that does not use any chrome ions, heavy metals or unsafe acids. The direct result of this is a reduction in waste pollutants entering and contaminating groundwater. It is also more beneficial to the welfare of the workers who tan the leather. On the other hand, the leather made in this specific way can turn out to be slightly stiffer than conventional leather.
Be assured that leather is a living material and will readily adapt to fit the shape of your feet. After you've worn your VEJA shoes several times, the leather will naturally stretch and adapt to give you optimal comfort. To speed up the process, you can always use a little fabric softener for leather shoes or use wooden shoe trees for when you're not wearing your shoes.
Don't hesitate to contact us using the contact form on our website if you have any questions: https://www.veja-store.com/en_eu/contact
Have a nice day.
The VEJA care team

Hi Sara,

Thank you for your review; we're delighted to hear that you've decided to resume your treatment. For your information, with your subscription, you get a 20% discount on the original box price. For €39.20, you receive a product that contains over 30 high-quality ingredients to take care of your hair daily from the inside 🌷

We would love to track your progress in the coming months.

Regards,
Olistic Team