LP

Luke page

United Kingdom

Reviews

Review of Tradeinn

Rated 1 out of 5 stars

Frustrating experience

I ordered 2 items. First order I received the wrong item. Trying to send anything back is a very frustrating experience. Email responses take forever, you are expected to pay for returns even though the error is there's, the refund amount does not cover your costs.
2nd item I ordered didn't fit which is fine, a simple return should sort that out but no, you pay £11.99 for a return label that you dont even receive!

February 10, 2026
Unprompted review

Reply from Tradeinn

Dear Customer,

We are sorry for this inconvenience, if you have received a wrong/ defective/ incomplete product or simply want to return it you would need to open a return request through your account please.

Please log in to your account using your email address and password on the upper right hand side of our website and select My Orders. Then click on the order, select the reason that best suits the situation and follow the instructions.

Free returns are only offered if an incorrect, defective, incomplete or a different item from what is published on our website has been delivered.

Our apologies again for the inconvenience.


Best regards

Review of ICON.

Rated 1 out of 5 stars

Seriously not worth the hassle

Delivery time was 10 days, the items sadly did not fit so I applied online for a return which was a stressful experience to say the least. 3 days later I received a response from icon and some instructions to send back to Belgium even though they claim to have a UK base. The forms to fill in are complicated and above what you should have to do. Postage instructions followed and sent back via royal mail tracked for £15. Item is currently stuck in Belgium customs asking for a 48 euro tax to be paid even though I went through the proper procedure and filled out all forms
Seriously not worth the hassle, I'm over £100 out of pocket now without paying the extra ridiculous customs cost. slow delivery, limited time for returns, email marketing bombardment. I'll let you make your mind up.

December 12, 2024
Unprompted review

Reply from ICON.

Hi Luke,

We understand your frustration with the return process and the additional customs charges. We apologize for the inconvenience and the stress this has caused. We will look into this matter further and strive to improve our return procedures.

Review of First Class Watches

Rated 2 out of 5 stars

Second hand watch recieved

Excited to receive my new polar grit x watch only to unbox a second hand item that had scratched sensors on the back, a considerably creased instruction booklet, finger prints on the screen protector and broken seal on the box. Keep up the good work guys!
*edit. The response I had from the seller to sort out the problem was in fact very good. Gave a very quick refund and offered to make it right which I was impressed by.

January 24, 2023
Unprompted review

Reply from First Class Watches

Dear Luke,

I am very sorry to hear your order was not in a perfect condition. I can assure you that this is not the condition we want our customers to receive their product in. We take customer service very seriously and want to help resolve this to the best of our ability.

We will certainly be investigating this further as it appears we have either received a less than perfect unit from the manufacturer, or something has gone seriously wrong in our returns process.

If you wish, I can request that the warehouse send a brand new watch and have this watch collected at the same time. I will also ask our customer services manager to follow up with this order.

As a smaller online retailer we rely on positive customer experience and feedback in order to grow our business. If there is anything we can to do to improve your experience please do not hesitate to let us know, you can also contact me directly on [email protected].

My sincere apologies for any inconvenience caused,

Kind regards

Scott