V12 Finance were exceptional throughout what became a very difficult solar installation process. When serious issues arose with the installer — including poor workmanship, roof damage, commissioning failures, and incorrect documentation — V12 Finance acted exactly as a responsible finance provider should. They listened carefully, reviewed the evidence, and withheld payment to the installer until the issues were properly resolved.
Their support and willingness to engage made a material difference. Without their involvement, I do not believe the installer would have fulfilled their obligations, repaired the defective installation, or corrected the documentation. V12’s position ensured accountability and ultimately protected me as the customer.
Communication was clear, professional, and timely throughout. I felt supported rather than dismissed, and at no point was I pressured to release funds before the work and paperwork were brought up to the required standard.
I would strongly recommend V12 Finance to anyone considering finance for a renewable installation. Their approach demonstrates genuine consumer protection and a commitment to ensuring funded work is completed properly.
My experience with Infinity Renewables has been consistently disappointing.
The most serious issue was the original installation, which was carried out to a substandard level and required a complete refit. Tiles were broken, wiring and conduit were left untidy, and the work appeared rushed. Even after the refit, issues remained: my roof was left with slipped tiles and daylight visible through the loft, and the backup system wasn’t commissioned correctly.
I also discovered errors in my contract and EPVS validation paperwork. When I provided feedback through EPVS, I received an inappropriate text message from a member of staff, which I found unprofessional.
Another serious issue was the incorrect commissioning documentation submitted to the DNO. For several weeks I was told this could not be changed, and only after escalating through the finance company, MCS, and EPVS and issuing a formal 7-day letter did Infinity Renewables resolve it.
To their credit, the company returned to repair my roof on 22/08/2025 and again on 30/09/2025, and they provided two additional solar panels and a half-price battery as compensation.
I gave them a draft of this review, I was contacted directly by James at Infinity Renewables who assured me that my experience had been taken seriously, that staff training had been implemented, and that I would have him as my direct escalation route for any future concerns.
Unfortunately, since then I have experienced further documentation errors, and the promised escalation contact from James has been unavailable and unresponsive. Despite assurances of improvement, the same issues with accuracy, communication, and accountability continue to recur.
My confidence in the company has therefore declined further. While they eventually resolved some of the earlier problems, the repeated mistakes and lack of reliable aftercare demonstrate that the underlying issues have not been properly addressed.
15/12/25 - The paragraph claiming you couldn't carry out the work safely in a day isn't true.
Your roof man had a party to attend that evening and rushed the job. The photos he showed us were deliberately cropped not to show the 6 broken tiles and the two that were left insecure. I only discovered this because my neighbour took pictures with his drone!
Your electrician didn't connect the earth wire for the system and left it dangling behind the bush.
You're right, we did have a long conversation about the job and you agreed to be my point of contact, the most recent contact was another paperwork error which I had to chase to get an answer - but as long as you were 'monitoring' the situation that was ok - I expected you to be all over that and negate the need for me to chase for a response.
I had agreed to give you 2 stars as you were going to be my dedicated point of contact, you let me down and I found myself chasing once again, hence reverting to the one star that I was originally leaving.
A premium system is only one half of the job, the most important next step is aftercare, once again you have fallen short.
August 25, 2025
Unprompted review
Reply from Infinity Renewables
Hi Paul,
I am not sure what has changed since our conversation, as I have personally been monitoring your case closely and can see that no communications have been missed. Every message sent to our team has been replied to, and all issues raised have been actively addressed.
I will respond to your points in turn.
Regarding the original installation: I understand your frustration if the system had been installed poorly and left unresolved. However, that was not the case. During the installation it became clear that the work could not be completed safely within a single day, so a further visit was scheduled to allow the job to be finished correctly. Slate roofs are extremely complex to work on, which is why many installers will not undertake them. We returned promptly to complete and rectify the work using only our in-house team, with no subcontracting. The job was finished properly and swiftly.
In relation to errors in contract and EPVS paperwork, we voluntarily pay EPVS to audit our jobs. This is not a requirement but a decision we make to maintain higher standards. The purpose of this process is to identify and correct issues. Errors identified through independent auditing indicate quality control, not neglect.
You mentioned receiving an inappropriate text message from a member of staff. As discussed on the phone, while the wording was not ideal, the message was not abusive or threatening. That individual is no longer with the company as part of our efforts to maintain professional standards.
For clarity, the message read:
“Hi Paul, I’ve just received notification of the feedback given. I’m sorry you feel it wasn’t the most positive experience. However, I have not ignored any contact you have sent. We were corresponding via iMessage, and Natalie, our office administrator, was CC’d on the email. I feel it is unfair to say I have been completely ignoring you. Again, I apologise that you feel our service wasn’t up to scratch.”
Regarding the DNO commissioning documentation, the issue related to the recorded location of an isolator. The network operator initially advised this was not a regulatory issue and declined to amend it. Despite this, we continued to push for the change and succeeded. You were kept informed throughout. This was an administrative matter, not a safety or performance issue.
You also acknowledged that we returned to your property on 22/08/2025 and again on 30/09/2025 to carry out further roof works, and that we provided two additional solar panels and a battery at half price as compensation. These actions demonstrate accountability and aftercare.
Regarding the later documentation issue, the MPAN details supplied via the database we use were incorrect. As soon as this was identified, it was corrected. We have since expanded our DNO administration team to reduce the likelihood of recurrence. Typical MCS and DNO processing times are 4 to 6 weeks. Your case took approximately 7 weeks, much of which was outside our direct control.
We had an extended phone call, followed by email correspondence, during which I confirmed receipt of all documentation and outlined internal process improvements. I also monitored your account personally and can see that all emails sent to our technical team were replied to promptly. You also spoke directly with both Managing Directors, including on weekends, and our installation team returned to site quickly when required.
A one star review would usually indicate that a system does not work, damage was caused without resolution, or a customer was ignored. In your case, you have a fully operational, premium solar system that has received extensive follow-up work, rapid responses, and compensation where appropriate.
While I respect your right to share your experience, I do not believe a one star rating accurately reflects the outcome, effort, or level of aftercare provided.
Frontier Insurance made this year’s renewal straightforward and stress-free. The process was exceptionally easy to complete, and the premium came in cheaper than last year, which was a welcome surprise. I also added their legal cover, which was both very reasonably priced and far more comprehensive than comparable products on the market. Overall, a smooth renewal experience with excellent value for money.
I’m really impressed with my Hypervolt charger — excellent quality at a great price. Nidhi in customer service was very quick to arrange a quote and connect me with their installation partner, who was professional and efficient.
It’s great to see Hypervolt rewarding returning customers too. I’m very, very happy with the whole experience and would definitely recommend Hypervolt to anyone looking for a reliable EV charger.
October 23, 2025
Reply from Hypervolt
Hi Paul,
Thanks for leaving a review.
We’re so pleased to hear how happy you are with your Hypervolt and that Nidhi made the process smooth and efficient. It’s wonderful to know you value the quality and service.
Thank you for choosing us again and for the recommendation, Paul.
Select Car Leasing have been excellent from start to finish. The initial call was extremely informative and all of my questions about the business lease were answered clearly and confidently. I was kept up to date throughout the process, and the car arrived exactly as promised — with the delivery company calling the day before it was due to me as they had it on board and then called again to confirm they were on their way. A special mention to Darren, who has been outstanding from the very beginning. I genuinely felt valued as a customer, and nothing was ever too much trouble for him. I’ll definitely be renewing at the end of the term and have no hesitation in recommending Select Car Leasing to anyone considering their next vehicle.
I visited Richard Sanders OMODA yesterday to look at the Omoda 9 and had a very disappointing experience. I phoned ahead to confirm there was a car available for test drive, but on arrival was told there wasn’t one.
The salesman spent most of the time looking out of the window waiting for a car to return, while another salesman didn’t even get up from his desk. When Lee offered us a coffee and we accepted, he simply pointed out where the machine was rather than making one.
Once it became clear that we were interested in a business lease, the enthusiasm completely disappeared. The overall experience felt dismissive and unprofessional, and we decided to leave.
Hopefully other Omoda dealerships offer a better experience for business customers.
October 3, 2025
Unprompted review
Reply from Richard Sanders Ltd
Hello Paul, thank you for making me aware of your recent experience with us however I do apologise if you felt my staff were disengaged. Unfortunately the car you enquired on was sold to somebody else that morning. We do now have a replacement available should you still wish to have a test drive. We also have some fantastic business contract hire offers available if you'd like to explore these. Please feel free to contact me directly to discuss. Regards, Ben
I ordered some feather edge cladding, I wanted it pre-painted in black.
The price point was very good and delivery costs were very reasonable.
It arrived promptly and I’m really pleased with the quality, it’s well painted and as described.
What impressed me the most was the packing, it was shrunk wrapped but a layer of protective polythene was placed between the painted surfaces - I’ve received furniture that wasn’t packed that well!!
Always sceptical of on line insurance products but this went really well.
I researched and bought the GAP and Alloy Wheel insurance and really please with the price, ease of ordering, clear information on the website and really helpful sales team (Amber was a star!).
This is the purchase I hope that I'll never need but so far so good!
May 28, 2024
Unprompted review
Reply from MotorEasy
Hi Paul,
Thanks for the review, great to hear you're now protected with GAP and Alloy Wheel insurance. Have you had a chance to look at our other motoring products that we have to offer such as Cosmetic Repair Insurance? Should you have any other queries relating to your policy, don't hesitate to send us a message from your MotorEasy account, or give us a call.
Dangerous install, no warranty registered and now disappeared. George and his team fitted 2 x units and wired one of them into the back of a double socket in my sons bedroom. Once the system failed they were nowhere to be seen.
The system had to be completely re-wired in order to make it safe.
I issued County Court proceedings to reclaim the money I spent putting this right, George and De Novo Energy Ltd now have a CCJ registered against them for the outstanding settlement of my claim.
They are now avoiding the court and the bailiffs but at least I now have a safe working system.
Great price, surprisingly cheaper than a lot of 3rd party competitors AND included a good amount of insurance cover - these guys are my first choice now!
Top Class service! I needed a bumper removing and refitting, booked an assessment which identified the issue and booked in 6 days later to have the work completed.
Supplied with a courtesy car and was kept informed of progress throughout.
All the work completed and all promises of timescales and costs were kept - really pleased at how quick and easy this was.
January 6, 2023
Unprompted review
Reply from Fix Auto UK
We are happy to have helped. Thank you for the lovely review.
