I previously wrote a review that was…
I previously wrote a review that was not very complimentary of the online clothing store Lulu’s. I had sent the item back at the very beginning of December. They were saying that the returned item had not been scanned so it was never returned.
After numerous messages back and forth, I finally got the right person. She expressed her regrets of my frustrating experience I had, and a credit was on my recent statement. I had an improved opinion of Lulu’s. Just wish the return process had been less time consuming.
Reply from Lulus
Hi, Denise! Thank you for taking the time to provide us with your feedback. We're so sorry to hear you were unhappy with your return experience. We are happy that you were able to connect with our Customer Care team to get this resolved. If there is anything else that we can help with, please don't hesitate to reach back out. xo
