NEVER TRUST MINT MOBILE
I am an older person on a fixed low income. I bought a phone and plan. I didn't realize I got a plan with my phone. I called and a young woman helped me she said I could have 2 years of service and they would honor both payments. Now 1 year later they refuse to honor my 2nd year. After hours talking to different customer service agents. I was told my second plan ran concurrently and it was used up already.
NEVER TRUST MINT MOBILE!!!
Reply from Mint Mobile
Hello, and thank you for reaching out to Mint Mobile.
We sincerely apologize for any inconvenience you may have encountered with our service.
We understand that this is not the experience we aim to provide our customers.
To better assist you, we kindly ask you to contact us through any of our customer service channels or by calling our customer service number at 800-683-7392. Our team is available seven days a week, from 5 am to 7 pm PST.
We appreciate your understanding and look forward to resolving any concerns you may have. Have a great day!
