Mint Mobile Reviews 15,081

The service is great and affordable...as long as it is working without any need for Mint support. If technical support or customer support is ever needed, however, good luck! The rote responses from M... See more

The internet works perfectly everywhere BUT you have to be sure about your plan, cause if you run out of GB, you’re gonna have to pay $20dls extra for every 3GB you want to consume (which is a lot). T... See more

In my experience, there's really no point in using Mint Mobile unless you spring for the unlimited plan. I am currently living in the center of Kansas City, having never had reception issues before. W... See more

Don't trust Mint, I recharged for 1 year plan on 2 lines. Both lines were working good for 7 months, afterwards from 8th month onwards 1 line having call connectivity issues, slow data loading issues,... See more

I reached out to Mint mobile to request my subscription be extended from Feb 25 to March 25 to better suit my annual subscription costs. Mint mobile team refused to help me in any way even though I ha... See more

Mint is the best! Easy switch, reliable, affordable, no hassle. Love it. There is nothing out there that compares. Everyone else has strings attached somewhere along the way. Mint does not accost, har... See more

Mint Mobile is a MVNO or mobile virtual network operator owned by T-Mobile. I took advantage of their 50% off promotion for new customers opting for their one year prepaid mobile phone plan. The switc... See more

1-star – November 29, 2025 Mint Minternational Passes = $40 total loss Bought 10-day passes for me wife & I fora a trip to London. Result: **no cellular data at all** OR EVEN TEXTING!!!... See more

Spoke to an agent on their chat about updating my plan, paid for the plan then my phone got shut off- my business phone. Spend an hour trying to tell a new agent what happened, sent them screenshots o... See more

Using their service 4 years now and have no word of complaint. Certainly can recommend it. Yes service does not work 100% everywhere but the price they offer I cannot complain. I only have minor serv... See more

Mint Mobile promised me a $200 phone discount, convinced me to buy a non-refundable yearly plan, then refused to honor the agreement when the phone became available. Support ignored my requests for... See more

I have been a mint mobile customer for years now and my whole family is on the network. service is great, prices are great and the customer service is WAY better today than years ago. I had to conta... See more

The service and connectivity are dependable. We live in a rural area and tried Tmobile and Verizon and both were unreliable. Once on Verizon I tried to call 911 but the call kept failing. It was terri... See more

My service has been down for almost two weeks with no remedy provided for a fix despite being fully paid for. They say the towers are getting fixed, but they never gave me a heads up as far as me goin... See more

Since I don't use cellphone for data that often, the plan I've been using is perfect for me. International use is smooth. Hope there is more flexible plan for the international usage. I like the cus... See more

I love being able to pay upfront for a whole year of service because I really hate monthly bills (they feel like subscriptions to life). Can't wait to get internet service in my area! I never saw any... See more

Mint Mobile has terrible customer service. Mint international plan was purchased, never worked... No refund 1GB data add was purchased, never worked... No refund. Several calls to Mint... See more

Mint is great. I love that it's not tied to any specific phone provider, doesn't force long term contacts or entanglement with other products like phones, and keeps its pricing transparent and consi... See more

I tried to get a refund before my 7 day trial period and I didn't use 25 mins of talk time either. They still refused to give me a refund even when they could never fix the issue of not being able to... See more

No signal in my home area. Drop signal and calls all in my area. Yall need to get better coverage bc even showing 2 bars of 5g i still get no signal. I remember back when we had 3g and I had one bar a... See more

This company's practices are unethical. Too many incidents to enumerate. To add salt to the wound, I spent a total of 4+ hours trying to resolve issues and had zero success. One of the main issues i... See more

Cell phone has SOS level of connectivity intermittently for 3 months while at home - that is less than 1 bar LTE - A Cell tower issue. In talking to tech. support multiple times and trying/ chan... See more

Poor explaination, at best, or what happened to my service and an even worse … no help solution to resolve it to my satisfaction. Refusal to transfer me to the survey didn’t help. I still have other... See more

Horrible. I had 5 separate lengthy conversations with their techs and NONE of them were able to tell me how to complete the transfer process, which as I later learned required wifi access. Quite bas... See more

The coverage is terrible in Madison, WI. I was waiting to finally get rid of it but I went online to close my account and it renewed. It was after hours for the call center so I couldn’t immediately c... See more

Mint Mobile promised a $200 phone discount, made me buy a yearly plan — then refused to honor it In November 2025, Mint Mobile’s support agent promised me a $200 phone discount if I first pur... See more

I am an older person on a fixed low income. I bought a phone and plan. I didn't realize I got a plan with my phone. I called and a young woman helped me she said I could have 2 years of service a... See more

Terrible Customer Service – Slick Ads, But That’s It Don’t be fooled by Mint Mobile’s slick marketing. Behind the clever commercials is possibly the worst customer service I’ve ever dealt with. I’v... See more

Any review more than a year old is invalid. This was a great service 5 years no problems, then this last six months has been nothing but getting high up on by really terrible customer service agents,... See more

I have only been a customer for 30 days on TWO phone lines. NEITHER has worked reliably in that time. Telephone Customer Service at Mint HANGS UP on you WITHOUT answering your questions. NO SUPERV... See more

Okay, here's my update on MINT! I believe that there operations are "shut down!" DO NOT purchase any phone service from them! After two months of lies and misinformation I actually supposedly received... See more

Mint Mobile's customer service is the worse. Spent 4 hours on calls with 4 different operators to do a simple task - move from an Android to an iPhone. This is not the company for people who are not t... See more

Support is a pain, no ready to go esim capabilities. Don't even try to use their online chat, cause the AI only know one thing, sell plans. This company is alive because they're cheap, and have Ryan d... See more

Voice mail only works occasionally, calls sometimes don't ring, text sometimes don't send or receive, customer service leaves my phone working worse each time and hangs up on me because they don't kno... See more

Customer support is awful!!! For some reason, the data from my hotspot, which I never used, and which my phone clearly indicated hadn't shared any data with any app, disappeared. However, the Mint... See more

I started out really excited with Mint but lately, there have been hiccups and unauthorized charges on my family account. Mint requires a credit card is kept on file for auto- payment for customers to... See more

Mint has good prices, but their physical SIM cards stop working in less than a year. They refuse to waive the fee for a replacement. For every issue we've had, customer service has been useless and wa... See more

Your pricing and coverage is great. Your customer service is dismal, frustrating and could be so much better. You guys have an opportunity to be really amazing, My guess is you need better training s... See more

I have asked at least 5 times to stop getting another customer's emails. I have zero faith that my data is protected, as I continue to get Julie's emails from you. I DON'T KNOW WHO JULIE IS. Your app... See more

Sends me a spam SMS once a week about how my phone is set up for picture messaging. No option to communicate via email, and the app does not support exiting the app and returning to the same support c... See more

It has now been almost three months that I've tried to re-establish my connection to MINT Mobile! I am a three year customer and always prepay for the entire year! Unless MINT can restore my account w... See more

This company is full of INCOMPETENCE! Do yourself a favor and stay away from Mint Mobile! If you don't mind being lied to, having to deal with unsupervised incompetent reps disconnecting whenever t... See more