Not the first journey on Trans Pennine but definitely the last. Yet again I paid for first class and yet again it was dreadful. Service terrible, seats over sold so the carriage was full of people without a seat in standard. The steward said he has no refreshments or wine and then proceeded to sell it to the standard carriage. Joke of a service and not worth the cost AT ALL!
September 26, 2025
Unprompted review
Reply from TransPennine Express
Hi Ian, I'm very sorry to hear about your journey. If you would like to raise a complaint please get in touch here - https://www.tpexpress.co.uk/help/complaints
Had my account restricted due to someone trying to hack it. I reported it and expected an email to reset password and restore my account. Etsy seem to think they are MI5 or something. I was asked for so much information it was ridiculous but I sent it. Since then I have had 11 further requests for the same or similar info. Absolutely useless and each email is from someone different so there is no way to speak to the same person or resolve the issue.
I signed up to Bark to find new clients. What a disgrace of a company. Apart from 1 lead, all the others didn’t even read a text let alone reply, I even had scam leads telling me they had a parcel for me. When I asked for a refund they said I could delete my account. I agreed. Then AFTER they had deleted it they told me they don’t refund credits! The whole thing is deeply flawed
September 11, 2024
Unprompted review
Reply from Bark
Hi Ian,
Thank you for sharing your feedback. We're sorry to hear that your experience on Bark.com didn't meet expectations.
First and foremost, we want you to know that we are committed to delivering high-quality leads to our professionals. We invest a lot of time and resources into attracting genuine customers to our website, and we have a dedicated team that works around the clock to ensure a robust lead generation process.
We use an automated system to screen all leads, and we have a credit return policy in place to cover any non-functional contact details. We believe in fairness and we want to make sure that everyone is happy with the service we provide. If you signed up with a Starter Pack, you’re covered by our Get Hired Guarantee (GHG). This means that if you’ve used all your initial credits and haven’t been hired, we will reinstate your account with additional credits at no extra cost to give you another chance at finding clients.
We know that dealing with unresponsive customers can be frustrating, but we believe that responding quickly to requests can help you connect with them before they make a decision. Sometimes, customers may be talking to other professionals, which can lead to delayed responses.
We really want to help you get the most out of our platform and improve your conversion rates. If you are open to it, please don't hesitate to reach out to us at team@bark.com. We're here to help and we appreciate the opportunity to work with you to enhance your experience.
Second order from this company and second time I’ve had issues. Item hasn’t arrived. Can’t comment on quality or anything as both times they have failed to deliver. Now have to try and get a refund
September 20, 2023
Unprompted review
Reply from ICON.
Hi Ian,
Thank you for your message and we are sorry that you did not receive your order.
What your order number? This way I can immediately check emails and provide the appropriate solution.
Thank you very much and I look forward to hearing from you.
