Etsy Reviews 2,445

Why this Etsy actively blocks sellers’ growth ? This is not a minor inconvenience — it is the core issue Sellers are expected to: buy materials upfront pay for production, packaging, and advertis... See more

ordered a Diwali gift on 8th October with ASHOKHANDICRAFT via Etsy - never received items despite communicating direct with the seller on 2 occasions. You could only raise a case with ETSY 100 days... See more

Be careful!!!Allows fake products to be sold on their site and feel that their priority is to protect the seller, NOT the innocent customers hard earned money. Manager responses are supposed to be wi... See more

Tried to contact Etsy with a complaint about an item bought from Little Silver Kiln but couldn’t communicate with anyone and the options available weren’t relevant. Limitations on explanation of compl... See more

Received an order earlier today. It's perfect... actually rather fabulous. Went to etsy site to leave very positive feedback. Impossible to navigate to the necessary page. After 15 minutes of navigati... See more

Impossible to contact anybody to ask for help. I am getting regular emails saying i have a message but when I click the view message button there is no message to be seen. I don't know if the messag... See more

The worst company I have ever dealt with. Took my money, no email confirmation, no response from seller, over an hour and a half talking to agents online who ask repeated questions and just keep putti... See more

No sign of order done 30th November which had an estimated delivery date of 14th December, which seemed a long time but doable. Now 20th and it hasn't even been dispatched. No communication from sell... See more

Uses Evri the worst delivery company in the UK. I ordered several items and two parcels were being delivered by Evri. Evri failed to deliver on Thursday and Friday and Saturday despite saying it was... See more

I wanted to order 3 items and when I went to pay, the payment authorisation window wouldn't let me scroll to the bottom to click on the bank has authorised this payment button. What a bunch of amateu... See more

Used to be an amazing platform to buy and sell. A couple of years ago they clearly decided to put greed before sellers and it’s been all downhill from there. Fees are suffocating and quite frankly abs... See more

I placed two orders throughEtsy, from different small businesses. I couldn't contact one of their sellers and couldn't leave a review. Basically the products all broken due to ridiculous packaging.... See more

I ordered a cherry blossom light from a company called Picktock on Etsy. I was given the wrong tracking number and the goods never arrived. I got my money back via Paypal. I complained to Etsy abo... See more

Used to be a nice place where people could sell their handmade and lovingly made products. Now it’s just a dropshipping platform. You know it’s bad if Temu and AliExpress have higher ratings on Trustp... See more

It's so difficult to receive the items that I ordered! Because I can't get to the door quickly enough, the postman goes away with the parcels instead of leaving them outside my door!! Then I have to... See more

I had ordered some fabric - one of which apparently comes from Turkey (which I hadnt noticed). One of the orders has just arrived taking almost 2 weeks. (It is very nice fabric but think this came f... See more

It has been a nightmare getting information about my order placed in November 2025 Got Visa involved and then received email from Etsy which does not accept my replies?? 1st email stated order... See more

Absolutely horrendous company to deal with. I've ordered two wedding rings, have been charged and while checking order details and confirming delivery dates my account has suddenly been suspended perm... See more

I didn't receive an email for a downloadable purchase, reached out to Etsy and they temporarily blocked my account as suspicious. No response from seller or follow up from Etsy two weeks later after c... See more

Really terrible. Years ago, you’d find some wonderful, and unique items for great prices. Wow, how things change. I rarely use Etsy now, but whenever I do, at least one purchase is proven to be wrongl... See more

No telephone access, web chat gives too little time to make a considered response. Attempts to log in to one's account result in a mesage saying the account is suspended and that contesting suspens... See more

In 2022 I purchased two rings advertised as 14kt white Gold - they are silver, I only just found out. However after alerting Etsy they do not appear to be bothered and are obviously happy to have a f... See more

They really should have a zero rating option. The seller was a scammer who never delivered the item and held £280 of my money for months. We thought we were purchasing a child’s sand table for my da... See more

I just can’t deal with Etsy anymore. I have attempted to make several payments. The delivery time is never advertised upfront. Then you realise you’re going to be waiting 6 weeks for delivery. Fine, I... See more

Very bad. The site is poorly constructed with many things not working, particularly getting paid. It seems that once Etsy has your money they'll keep it and you've a heck of a job to recover it. Cu... See more

Used to be a marketplace for handmade items. Now just full of scammers selling temu and Ali express items for over inflated prices...and wheb anything is wrong etsy just ignore you. My friend handmake... See more

It used to be quite good. Now I'm just a wallet and not a customer. Getting delivery tracking information is almost impossible; I get RM track numbers that don't track because sellers don't want to p... See more

There is no customer service at all. Just a bot that won’t forward you to any contact point of any sort. Ironically their tag line is KEEP COMMERCE HUMAN 😂 What a joke. The sellers I’ve dealt wit... See more

I hadn't received my order from hunterbone, I messaged them, they said there had been a problem with customs. I kept asking and eventually I got fed up and wanted to raise a complaint, but because I h... See more

Yet again another great company that has been taken over by a grabbing owner. Now Etsy is a disgrace for both sellers and buyers. Just like Ebay they have tried to crush the small seller and just like... See more

2 “genuine” leather jackets ordered from 2 different Pakistani “leather companies” on Etsy: 1. None of the products matched the quality shown in the photos.... See more

Had my account restricted due to someone trying to hack it. I reported it and expected an email to reset password and restore my account. Etsy seem to think they are MI5 or something. I was asked for... See more

Keep closing my shop with no explanation, spent hours building it up all for nothing, DO NOT waste your time use any other platform they will be ten times better. CUSTOMER SERVICE does not exist. Wo... See more

ETSY HAVE BECOME A SCAM COMPANY!! They are selling fake products and it’s impossible to get hold of them. I created an account to complain and they immediately suspended that brand new account for ab... See more

I had difficulty in finding a new handle for my Axe. Etsy had one albeit expensive at £28.25. However I needed it urgently so I ordered it. Then the price was massively increased by shipping costs of£... See more

Etsy is not what it once was. I ordered Christmas stockings from what I presumed was a reputable seller, it turned out to be a scam, I was given a fake tracking number. I was refunded eventually by Et... See more

Paid a lot of money for a custom glass cooker splashback. The design on the item has started peeling away (ie item not fit for purpose, does not last a reasonable amount of time). Contacted the seller... See more

Awful company, fee after fee after fee, they really screw over both buyers and sellers, just recently i sold an item for £20, of which i received around £11 after fees! if this wasn't bad enough I had... See more

Permanently banned with no reason given. I appealed and all they said was I breached their terms and conditions but won't give any further detail. The only thing I think is because I use a VPN. I don'... See more

The Company discriminates. Perm Suspended my selling account for selling goods that are sold sight wide - East of India mementoes. I bought this to their attention, nothing, not even a respond. Dis... See more

I ordered a pair of earings on Etsy and subsequently received an email informing me my earings had been delivered. They had not been delivered and I then tried to contact Etsy numerous times. I tried... See more

Extremely poor service, no contact from seller even after many messages, just a standard response, which seems to satisfy Etsy quick response time. Even when you do get an email from Etsy asking if th... See more

Ordered label for candle from Winterluxe Studios on Etsy. Very unhappy with this company. No instructions given on how to apply the label or what shape candle it should be adhered to. I bought my own... See more

The most laughable support on the planet I can't even close my account, trying to get hold of somebody to even assist me in this is an absolute joke. Trying to close account takes me to an error pag... See more

I have been let down on a second purchase from 2 different sellers. Despite sending messages have not had any replies. The second purchase I have been issued an Etsy gift voucher - I do not want a g... See more