Germany
Review of DPD Pakketservice
This company's delivery services are a joke at this point I tried reaching out to the 5 times to ask about my parcel they keep saying they will send it and they never do with weird reasons like 'we could not deliver the parcel' but not really explaining why - if I could give 0 stars I would
Review of Sklum
This website is a joke the delivery times are ridiculous. I placed a huge order at the end of August '23 and they still have not delivered it, all of the sudden I get an updated email saying the order was returned claiming I did not fill in my address correctly yet one item got delivered.
Contacting customer support is also a big joke you cannot reach anyone.
I know the products look cute on the website but do not waste money on them, they will take ages to deliver with 0 information on where your order is. Save your time and money and use other furniture websites
Reply from Sklum
Hi Adina,
Thank you for sharing your experience. We're sorry to hear about the delay in your order and the difficulties you've faced in reaching our customer support. We've been experiencing a high volume of queries and have expanded our customer service team to improve our response times.
We always notify our customers via email about any changes or updates regarding their orders. It's unusual that one item was delivered while the rest of the order was returned due to an incorrect address. We'll look into this matter and contact you privately to gather more information and resolve the issue as quickly as possible.
We appreciate your patience and understanding.
Customer Service at Sklum.com
