ST

Stijn

Romania

Reviews

Review of Global Blue

Rated 2 out of 5 stars

high fees

Refund was sent in the wrong currency without explanation, leading to extra exchange fees on top of high service fee. (GB has really bad exchange rates)

This could be avoided by simply using the original transaction currency which my creditcard account can receive. Total service fee (incl. exchange rate mark-up) more than 50%.

Only real winner is GB self.

January 12, 2026
Unprompted review

Reply from Global Blue

Hello,

We are sorry to hear this. If you may write to us your request via the web form https://cs.globalblue.com/s/tp?language=en_US, our customer service team will contact you and explain the situation further on how the refund is being calculated.

Thank you and have a nice day.

Customer Service Team
Global blue

Review of Deporvillage

Rated 1 out of 5 stars

No service in VAT refund

No service in VAT refund. Giving a DIVA form should not be this hard.

Chatbot on the website is very poor.

Overall, customer service is weak.

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Update: They seem to have time to respond to reviews, but not to actually help their customers. Lots of promises, no action.

June 20, 2025

Reply from Deporvillage

Hi,

We have checked that one of our agents is already attending your issue. We remain at your disposal by email.

Thank you.

The Deporvillage team

Review of Canyon

Rated 1 out of 5 stars

Slechte service

De service bij het aanvragen van btw-teruggave voor export was teleurstellend. Er was inconsistentie in de informatie verstrekt via telefoon, chatbot en website. Voor een fiets van 5000+ euro zou je betere klantenservice verwachten, zeker wat betreft de btw-teruggave.

Ik hoop dat Canyon dit oppakt en een niveau van service levert dat overeenkomt met hun prijsniveau. Zo niet, dan valt Canyon helaas in dezelfde categorie als vele andere online bedrijven die zich verschuilen achter chatbots en automatische e-mails, om kosten te besparen ten koste van klantenservice.

November 29, 2023
Unprompted review

Reply from Canyon

Beste Stijn,

Bedankt voor je review en feedback. Het is zeker niet de bedoeling om inconsistente informatie te verstrekken. Voor de procedure die in Nederland geldt voor BTW teruggave, wordt op de website geadviseerd om contact op te nemen met ons lokale kantoor. Mochten we je alsnog kunnen helpen met de BTW teruggave van je Canyon vernemen we het graag.

Groeten,
Jouw Canyon Crew