keri liza jasmine

Switzerland

Reviews

Review of Mercedes-Benz Switzerland


Rated 1 out of 5 stars

recurring issue with the accessory…

recurring issue with the accessory (serpentine) belt on my Mercedes A-Class. The belt has been torn or damaged multiple times, and it appears the component or mechanism it runs on may be defective.

This situation is both frustrating and concerning, as I believe the issue may stem from a manufacturing or design defect — possibly a misaligned pulley, a faulty tensioner, or another issue with the belt routing system. I am unsure at this point who is responsible for the damage. Also not the best customer services everywhere france, Switzerland, idk why so arrogant

March 14, 2025
Unprompted review

Review of Qatar Airways


Rated 1 out of 5 stars

Urgent Follow-Up – Unresolved Refund & Ongoing Poor Customer Service

Dear Qatar Airways Customer Service,

I am writing once again to express my extreme frustration and disappointment with your service. Despite multiple attempts to resolve this issue, I have still not received refunds for the baggage allowances I purchased and was unable to use on May 4, when flying from Zurich to Jakarta.
I had made three separate baggage purchases via your app, totaling CHF 542.25:

CHF 198.00
CHF 278.00
CHF 66.25
All were confirmed via email, with payments processed. However, at the Zurich check-in counter, I was told none of these purchases could be found in your system. I was then forced to pay CHF 425.10 for the same baggage allowance.
The supervisor on duty, Angela, was unhelpful and dismissive, refusing to assist or even make a call to resolve the issue. I was left to deal with the situation alone, despite having proof of payment and confirmation emails.
On June 6, I returned to the Qatar Airways help desk in Zurich to follow up. I explained that I had never received any refunds, and that my calls and emails to Qatar Airways have gone unanswered. Shockingly, the staff member I spoke to did not even attempt to contact his colleagues or escalate the issue. Instead, he casually handed me a phone number—which I had already tried multiple times without success.
This level of customer service is unacceptable. I have done everything on my part: I paid in advance, I followed up repeatedly, and I even returned to the airport in person. Yet I am still left without a refund, without answers, and without accountability from your team.
I feel completely let down by Qatar Airways. The technical failure of your app, the lack of support at the airport, and the ongoing silence from your customer service team have caused me significant stress, financial loss, and wasted time.
I demand:
Immediate confirmation of the refund status for the CHF 542.25 I paid on April 22.
A review of your customer service and escalation procedures, especially at Zurich Airport.
I sincerely hope this message finally prompts action. If not, I will be forced to escalate this matter further.
Sincerely,

May 4, 2025
Unprompted review

Review of MyHeritage


Rated 5 out of 5 stars

great service

MyHeritage resolved the issue very quickly as soon as they received complaint, and they take their customers very seriously. Thank you and all the best, I wish you continued success. Hopefully, the kit I ordered will arrive soon. I truly appreciate your fast and helpful customer-centric approach Jonathan.

June 28, 2025
Unprompted review

Reply from MyHeritage

Dear Keri,

Thank you for your review.

When you purchase a DNA kit, you're given the option to start a 1-month free trial of our Complete Subscription. This subscription grants access to advanced genealogy tools that complement the DNA kit and enhance your experience.

While this subscription can be used with or without a DNA kit, the free trial begins upon purchase. Please note that the subscription is not required to view your DNA results, and you can cancel the free trial at any time from your account or by contacting our support team.

If you need further assistance, please don’t hesitate to contact us at vipcare@myheritage.com. Please make sure to send a link to this review for reference when you send us an email.

Thank you in advance.

Sincerely,
Henrik
MyHeritage Customer Care

Review of MyHeritage


Rated 1 out of 5 stars

I ordered a dna kits

I ordered a dna kits, which never arrived. All of a sudden got charged for something I never subscribed or purchased for almost 200 chf. A SCAM

June 25, 2025
Unprompted review

Reply from MyHeritage

Dear Keri,

Thank you for your review.

We understand that you ordered a DNA kit that unfortunately never arrived, and that you were subsequently charged for a subscription you did not intend to purchase.

When you purchase a DNA kit, you're given the option to start a 1-month free trial of our Complete Subscription. This subscription grants access to advanced genealogy tools that complement the DNA kit and enhance your experience.

While this subscription can be used with or without a DNA kit, the free trial begins upon purchase. Please note that the subscription is not required to view your DNA results, and you can cancel the free trial at any time from your account or by contacting our support team.

For assistance with both the unreceived DNA kit and the charges you incurred, please don’t hesitate to contact us at vipcare@myheritage.com. Please make sure to send a link to this review for reference when you send us an email.

Thank you in advance.

Sincerely,
Samuel
MyHeritage Customer Care

Review of DeinDeal.ch


Rated 1 out of 5 stars

It used to be great

It used to be great, to be honest, but now DeinDeal seems to be evading any responsibility. I bought some coupons, but one merchant never replies, and the other one never had available slots until my coupon expired. I haven’t even used the coupons, and now it's difficult to ask for a refund. They make the process super complicated, and I’ve realized that the services offered through DeinDeal are often quite unprofessional. This is likely why they have to lower their prices so much to attract customers. On the few occasions I visited the services, they did not perform well overall.

May 1, 2025
Unprompted review

Reply from DeinDeal.ch

Hello,

Thank you for taking the time to share your honest feedback with us.

We are very sorry to hear that your recent experience with DeinDeal has not been satisfactory and that you have had difficulties refunding your vouchers.

We deeply regret that you were unable to contact the partner to arrange an appointment.

We take your comments regarding the quality of service very seriously, as we always strive to offer our customers good deals. We sincerely apologize for the inconvenience and the complicated processes.

Unfortunately, we are no longer able to refund expired vouchers. However, cancellation is possible within the validity period.

We are extremely pleased that, despite the circumstances, we were ultimately able to help you and credit the amount of the still valid vouchers to your customer account. We would like to express our sincere thanks for your patience and understanding in this matter.

We strive to continuously improve our customer service and value every single comment we receive from our customers, as they provide us with valuable insights and suggestions to further optimize our services and better meet your needs.

We wish you a nice day.

Best regards

Deindeal.ch

Review of reifendirekt.ch


Rated 1 out of 5 stars

Really unbelievable

Really unbelievable, after emails, calls, after they answer me here, where to email. Still my I have not get the refund. Please never order anything in this website, sucks. SINCE OCTOBER 2023.

November 1, 2023
Unprompted review

Reply from reifendirekt.ch

Dear Customer,

please inform us about your order number, so that we can check the case.

Thank you for your feedback in advance.

Best regards.
Reifendirekt.ch

Review of reifendirekt.ch


Rated 1 out of 5 stars

Customers Service should have idea, also the system should work, which already mentioned by a lot of people on this page

. Das reifendirekt-System funktioniert leider nicht effizient. Ich musste mehrmals anrufen, um meine Bitte zur Rücksendung meines Reifens an die richtige Adresse zu klären. Dabei wartete ich in der Warteschleife, sprach mit Kundenservice-Mitarbeitern, die keine Ahnung hatten, was sie tun, und musste mehrmals anrufen, bis endlich eine Aktion ergriffen wurde. Bei der letzten Aktion erhielt ich eine E-Mail, auf die ich reagieren sollte, jedoch wurde sie von einer "no-reply"-E-Mail-Adresse gesendet. Wie soll ich darauf antworten?

Ich teile diese Rückmeldung ehrlich aus meiner Frustration heraus. Ich glaube, dass dies ein Bereich ist, den man verbessern könnte, da das, was ihr anbietet, sehr attraktiv für den Markt ist - sowohl in Bezug auf Qualität als auch Preis. Zudem befindet sich euer Hauptsitz in Deutschland, was bereits zu erheblichen Kosteneinsparungen führt. Eine Verbesserung des Kundenservice könnte das Angebot noch weiter aufwerten.

November 1, 2023
Unprompted review

Reply from reifendirekt.ch

Sehr geehrte Frau Keri,

vielen Dank für Ihre Mitteilung.

Wir bitten um Enschuldigung für die entstandenen Unannehmlichkeiten.

Fall Ihr Anligen noch nicht gelöst wurde, bitte senden Sie eine E-Mail an die E-Mail-Adrsse info@delti.com.

Vielen Dank für Ihre Rückmeldung im Voraus

Team von reifendirekt.ch