Title: Great Start, Disappointing Decline in Service and Fees
When I first started using WorldFirst, the experience was genuinely excellent. The customer service representatives were quick to respond and very helpful, making the initial setup and transactions smooth. The commission rates were also very competitive and low, which was a major factor in choosing their service.
However, as time has passed, I've noticed a significant and disappointing decline in the quality of service. The time it takes to get a response or resolve an issue has become progressively longer. More concerningly, the commission fees have steadily increased. What began as a cost-effective and efficient solution has unfortunately turned into a service where the benefits are being eroded by rising costs and a noticeable drop in customer support responsiveness. It's a shame to see the service quality deteriorate after such a promising start.
In summary, the service is a classic case of great marketing and a poor long-term user experience.
Reply from WorldFirst
Hi Davud
Thank you for taking the time to speak on the phone with one of our representatives.
I can confirm that our fee structure has not changed. You have the option to process two types of transfers, and depending on the type, you may incur either a fixed charge or a variable commission from the intermediary bank. You were initially offered a credit to cover the fee charged by the intermediary bank, but this was a one-time goodwill gesture.
I am sorry that you feel we did not respond to your emails. I can see that you were in touch with our Sales team; however, moving forward, you can contact our Customer Service team so we can ensure that any member of the team is able to pick up your query and respond promptly. We will provide the contact details via email.
Thank you once again for sharing your feedback and for taking the time to discuss this matter with us.
