Zara

Awful customer service.
No reply to the ‘help form’ from the 12th of December.
I placed an order for 3 personalised items on the 8th Dec, they arrived in a huge box with no packaging so they had all been banging against each other during transit and obviously got damaged and scratched and chipped.
I filled in the Help form. I sent an email and I also contacted them on social media and I have since received 1 reply saying they would ‘raise a ticket’
All I asked for was my expectations to be managed and to be informed whether these were going to be delivered before Christmas as they were intended to be Christmas presents.
I have had no reply no confirmation no additional information just damaged goods well over £100. Which cannot be gifted because they look atrocious.

In comparison, Yeti customer services have been phenomenal, I contacted them this morning inquiry and received an answer almost immediately.

Avoid Stanley, buy Yeti

Lovely pendant, fast delivery, thank you.

Amazingly fast and efficient service! I ordered on a Sunday received delivery before lunchtime on Monday. Would absolutely recommend.

Super customer service.
I called customer services as I was unable to check out what I needed online, the gentleman I spoke to was extremely helpful and advised what I needed to do (I’m new to the world of football shirts and printing). I placed my order and it was dispatched the same day, delivered a day later. Thank you.

Shipped the incorrect item which was a Christmas gift, which was ordered in plenty of time. I spent over an hour trying to speak to a human to arrange a replacement.
The return was finally agreed, and I was told as soon as the return was registered in the system, a replacement would be shipped in time for Christmas.

As soon as the incorrect item was shipped, I tried a further four times to speak to a representative. The chat kept getting cut off as it times out. No reply on phones no reply on email.

They then changed the terms and said the item wouldn’t be processed for a replacement until the return lands with them.
The return was delivered before Christmas, however only registered on the 27th of December.
No acknowledgment of the incorrect item just an email stating ‘I’d changed my mind’
I received another email to say a partial refund was on its way minus the original shipping charge.
Another 3 emails later they replied confirming the postage would be refunded.

Poor service, poor communication, happy to keep money unless you have the time to keep trying to contact them.

Overall, avoid!