I tried to contact them for several…
I tried to contact them for several times regarding return but I haven't got any reply from them instead they're sending me to write a review for them!!! I'm really disappointed with the customer service!!!
Reply from Sunfere
Dear Customer,
We’re truly sorry to hear about your experience and sincerely apologize for the lack of response you’ve encountered. We completely understand how frustrating it must feel to try reaching out multiple times without hearing back from us, and we deeply regret any inconvenience this may have caused.
Due to the peak season, we’ve been experiencing a significant increase in inquiries, and at the same time, our system has been undergoing an upgrade to improve service efficiency. During this period, a small number of emails may have been unintentionally missed or filtered out, which could explain why your message didn’t reach us properly.
To ensure we can assist you as soon as possible, please contact us again at [email protected]
and include your order number along with the email address or name used for your purchase. This will help us locate your record quickly and make sure your message is prioritized for follow-up.
We’re very sorry for the delay and want to assure you that our team is fully committed to resolving this promptly and improving your experience with us. Thank you for bringing this to our attention.
Warm regards,
Joe
Sunfere Support Team ❤️