Absolutely appalling customer service
Absolutely appalling customer service, I tried to call to renew my policy and was cut off 4 times. When someone eventually spoke to me they could not explain the policy wording or give me any confidence that they knew what they were talking about. I am not sure what has happened to the quality of staff Towergate are hiring to deal with calls from customers.
Reply from Towergate Insurance
Thank you for taking the time to leave us a review. We're sorry to hear about your experience when trying to renew your policy. We'll share this review with the correct team so that they can contact you to discuss, if you could respond to the request for information from Trustpilot with your full name, contact details and policy reference. Many thanks, Towergate Insurance