Towergate Insurance Reviews 1,836

Company took two weeks to allocate a payment. I rang 3 times in one week to get this sorted and to make sure I was fully insured. After being fobbed off twice, Zara from tower gate sorted the issue wi... See more

Recently renewed my landlord insurance for the ninth year in August. I only just noted that they left out Landlords home emergency cover which I always included so contacted them to include this impor... See more

Absolutely appalling customer service, I tried to call to renew my policy and was cut off 4 times. When someone eventually spoke to me they could not explain the policy wording or give me any confiden... See more

I rarely leave reviews, but the difference in service between Towergate and competitors like Westminster was striking. I filled out Towergate's online form and got a call the next day, but after mis... See more

This is my third year using Towergate for my Business Public Liability Insurance. Gavin Blay is ‘my go to man’ always gets back to me… absolutely 💯 professional service ‘a breathe of fresh air’ after... See more

Very helpful staff. Easily understood insurance process ie non complicated. Attentive and patient. Price was very reasonable. Got the cover i needed. Overall for 1st time using this company I hope nex... See more

I was surprised and pleased when Trustgate reached out to me to suggest an alternative policy which was actually cheaper and better. An unfortunate administrative mix-up followed, but thanks to the... See more

Towergate were helpful and willing to listen to find ways to help. Linda who I dealt with went out of her way to find a mutually acceptable policy for us...whereas other companies refused to budge an... See more

The insurance assistant was very helpful and extremely patient while we worked out the best policy over the phone. Then she emailed the quote so I had a chance to look at it on paper. I was then confi... See more

Needed policy to cover an unoccupied house and was helped over the phone from start to finish by very helpful staff. Quick response on any telephone enquiry. Would recommend to anyone especially wit... See more

Not the usual customer experience, took time to answer questions, gave clear answers. No background noise. 10/10 service from Abi. Will use again!

Very easy to use for setting up an account for my home insurance. Best quote and cover and price and the young lady I spoke with was very helpful polite and friendly definitely use them again

Poor experience, use you for over 10 years but now you advise , at late notice that your insurers won’t renew my current product. Before I receive your letter I get multiple calls stating I’m looking... See more

I initially did a quote online and this was followed up with a phone call from them. I spoke with Esmie who was very knowledgably and super nice, she suggested I went for a different product than I ha... See more

I spent considerable time completing their (pretty exhaustive) online form for both our home, then our separate holiday let, which results in both policies going to "Under Review" status on Towergate... See more

Terrible terrible service- not covered me for what I have asked, have asked for changes to be made since November- still not done by Feb. My renewals are due next week, and not even sent anything back... See more

Terrible terrible service- not covered me for what I have asked, have asked for changes to be made since November- still not done by Feb. My renewals are due next week, and not even sent anything back... See more

Terrible service, dishonest staff who don't get back to you as promised for simple amendments Edit: I have already given you the details required. Your employee Matt should be fired for awful custo... See more

Needed a landlord insurance policy. Filled in details online but then had to speak to someone - what a relief when Sydney was so easy to deal with

Absolutely disgusting company my sister inlaws boiler broke in her carvan rang the insurance to make a claim they saying every time you leave your carvan you have to drain down!! What cost £250 who in... See more

I had Professional Risks Insurance with Towergate, with legal advice, for many years. I have now cancelled. The only time I needed to contact them for legal advice the insurer (Markell Law)just kept s... See more

I don’t usually write reviews, but I have found reviews helpful in the past and so want to highlight that this company has deteriorated in a variety of ways since I first used them. Their call centres... See more

Called the emergency number on our Towergate policy as our heating broke down. It was outsourced to Devon Based Solutions who had no knowledge of our policy. They said to try Ark Legal who also had no... See more

Worst insurance I've ever dealt with. I wanted driver instructor insurance. Not only did they sell me a policy that wasn't suitable with the underwriter they used i got charged my entire deposit of £1... See more

This company practises extortion! We are stuck with Towergate due to a "blight”. We insure a property that flooded over ten years ago and although we have carried out extensive flood prevention... See more

Beyond painful. 19th Century processes. These guys were chasing us for ages to become our broker. Then we we agreed to try them out they had us provide lots of information, before proceeding. T... See more

I came here to warn others of my experience of towergate business insurance, and am not surprised whatsoever to see all the recent 1 star reviews! I have been with Towergate for 13 years, and am... See more

One of my properties was up for automatic renewal. We always pay the complete amount in one payment. This time the so called auto renewal put me on to a credit agreement paying monthly. I haven’t sign... See more

Used the online form to attempt to get a quote. They rung me 5 times on the same day! Then next day the same until I had to block them! No email contact, no voicemails, just relentless missed calls! A... See more

I called TOWERGATE Insurance and was left on hold for 1 hour and 45 minutes only to put the phone down after getting so sick of it I called back when I put the phone down thinking it may be a lag in t... See more

Don't bother Disgusting Appalling, Took Driving Instructor Insurance with this company, paid for the full year, unexpectedly bought a new teaching car, called to do a change of vehicle, I expected to... See more

I was insured with Pace Ward for ~18yrs on a specialist multi vehicle policy before they were taken over by Towergate. I should have known it was going to be painful when they couldn't initial... See more

Denied their own email existed and used it as an excuse not to cancel my insurance within the cooling off period that I emailed them about. (I discovered their policy was vastly over priced and found... See more

Had my static home insurance with these…the service was shocking after having to make a claim…one of their CS people told me it was my responsibility to recover the money from the person who drove t... See more

I understand that Towergate are now going to be calling themselves "Everywhen". They seem to be putting a huge amount of effort into the rebrand- while none at all into retaining loyal customers. Aft... See more

Took my payment twice due to constant malfunctions in their payment system and have not done anything to return despite me informing them . Staff seem uninterested and told me it is a credit control i... See more

This company has wasted a huge amount of my time. Last year I approached them for holiday let insurance a month before the renewal date for a cottage that had previously flooded. The interviewing pr... See more

We cancelled our policy because we sold our caravan. A return premium was due. I was assured it would be back in my account in 10 days. It didn't arrive. I called back and was told something had gone... See more

I am extremely disappointed with Tower Gate Insurance Brokers. I have a claim through Lewis Abbott, who are insured through these brokers, and I have received absolutely no help or support from them.... See more

Tried to amend my long standing holiday home insurance policy to a Main residence home insurance policy. After 11 telephone calls and nearly 3 hours (over the period of a week) on the phone, being pas... See more

I have been with this company for over 10 years, I could not re new my insurance via the website, So phoned up was told someone would phone me back waited 3 days and I phoned them back up for the wome... See more

This is by far has one of the worst customer service centres for actually doing their job, calling you back when they assure you they will & after 15 years with them, and having lousy service for the... See more

I had a 1-year policy with them and paid the whole year's amount. The duration is not over yet, and I had asked for a refund 2 months ago. Till now, I haven't been refunded and have been told "It d... See more

Terrible! First person I spoke to get a quote for home insurance was great, I now think an exception. Towergate needed some more details (eg locks)so called back with these once I had them. Next 3 d... See more