Uliana Redkina

What happened:
I sold a £100 bag that went through Vinted's Verification Hub service. The item was correctly shipped, passed verification successfully, and then... Vinted's own logistics system failed to deliver it to the buyer.
The bag has been sitting in their Verification Hub for nearly a month.
Vinted's "solution"?
I must pay £6-8 to create a return label and retrieve my own property - because THEY couldn't complete the delivery after verification.
This is outrageous because:

- I fulfilled every obligation correctly
- The failure happened within Vinted's controlled system AFTER verification
- Their T&C says they compensate sellers when items are lost/damaged in their possession
- Under UK Consumer Rights Act, the party controlling delivery is responsible

Customer support kept repeating "we have procedures we cannot deviate from" - even when those "procedures" mean charging sellers for Vinted's own mistakes.

This is my SECOND unresolved case - I have another package lost in their system for a month with no resolution.

Warning to sellers:

- If Vinted's Verification Hub fails, YOU pay to get your item back
- "Buyer Protection Fee" means nothing for sellers
- Customer service is just copy-paste responses with zero accountability
- Your item can disappear into their system for weeks/months

For a platform charging "protection fees" and operating verification services, this lack of responsibility is unacceptable. Vinted operates as more than a simple intermediary when they control payment, verification, and logistics - but they refuse accountability when their system fails.

If you wanna ruin the birthday present with, let's say, paying for the flowers that haven't been delivered for 7 days - order them from Euroflorist

Return me my money, it's a scam.
I paid for the flowers that my friend never even saw.

In support I see only AI answers

Absolute scam. Booked the lesson with Will, he was cancelled it, but the service declined to return me money. Such a disappointment. NEVER BUY THEIR SERVICES. Because one day you will just have no lesson provided and no money back.