Euroflorist Deutschland Reviews 35,902

TrustScore 2.5 out of 5

2.6

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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. People express concerns about several aspects of their orders, with quality and price being the most common points of criticism. Consumers report that the flowers they received often did not match the advertised pictures and were of poor quality, with some customers describing them as sad-looking or already dying upon arrival. The high cost of the bouquets was also a sore point for many, especially when the delivered product did not meet expectations. There are mixed opinions regarding the product and delivery service. Many reviewers report issues with the delivery process, such as flowers not arriving on time, being left in inappropriate locations, or not being delivered at all. Some customers also mention problems with tracking their orders and receiving incorrect delivery information. However, other reviewers express satisfaction with the delivery, noting that their orders arrived promptly and in good condition.

Based on these reviews

Rated 3 out of 5 stars

I would have been glad to get an information from you, that the flowers were delivered successfully. So I had to ask someone of House D3 whether the flowers have arrived. I later saw, that I could hav... See more

Rated 3 out of 5 stars

The flowers were not delivered, although the delivery status was marked as delivered. I was home all day waiting for them to arrive, yet no one rang the doorbell. This is highly deceiving. Update:... See more

Rated 3 out of 5 stars

I placed an order with order number DE21950810-1 appears to have been delivered today by DPD. However, when I contacted the delivery location, I was informed that the shipment was not received. Wh... See more

Rated 2 out of 5 stars

The order process was easy and I ordered for mothers day. Well flowers apparently arrived 2 days early during work hours and now they cannot be picked up for another 3 days till the post office open a... See more

Rated 4 out of 5 stars

The package arrived on time, with a really nice and sweet packaging that included everything. It did arrive slightly different than advertised, which left me a bit unsatisfied. But overall, it is a gr... See more

Rated 5 out of 5 stars

The Blumen Strauß arrived on time, my aunt was thrilled and the colour chosen online was exactly as described. I have been using Euroflorist for 10 years and I am very pleased with the arrangements sh... See more

Rated 5 out of 5 stars

Contrary to the all other reviews, i had a good experience with Euroflorist Deutschland. Flowers were ordered 3 days before delivery, made by a nearby florist to my recipient and were pictured and arr... See more

Rated 1 out of 5 stars

I very disappointed with the service. First, the website guarantees same-day delivery, yet my order was not delivered on time—even though I placed it 48 hours in advance and paid 18 Euro ext... See more

Rated 1 out of 5 stars

I wish I could give zero star. The customer service was extremely poor and completely unhelpful. I truly regret not checking the reviews before placing my order. The flowers were meant to be delivere... See more

Rated 1 out of 5 stars

I ordered and contact them immediately to change information but they cannot do about it. They told me that the courrier will send me email to inform about my delivery and there make any changes but i... See more

Rated 1 out of 5 stars

The flowers didn't look like the ones advertised at all when they arrived. My mum received a very disappointing, sad looking flower bunch for Mother's Day. Needless to say, I'll never order with this... See more

Rated 1 out of 5 stars

Ordered a delivery of flowers which didn’t arrive. No one from euroflorist bothered to tell me that my delivery had failed . I noticed through their shipment tracker that they seem to subcontract thei... See more

Rated 5 out of 5 stars

I ordered flowers, a card, and a balloon, and everything arrived on time. The flowers were fresh and beautiful. But the DPD courier didn't ring the bell and just left the box outside. Since it was a s... See more

Rated 1 out of 5 stars

Very disappointed with Euroflorist. I ordered a bouquet to surprise my sister on an important day, but it was never delivered to the address. The delivery driver didn’t even ring the bell and simply d... See more

Rated 5 out of 5 stars

I purchased from Cyprus bouquets for two recipients in Germany. Both have arrived the very next day. They looked exactly as the pictures, originally seen on their online website.

Rated 1 out of 5 stars

Actually zero star. I ordered and paid €60 for a bouquet for a 40. Wedding anniversary, paid extra for dedicated day delivery. Not delivered! In fact it seems to be in Bremen ready for collection! 40... See more

Rated 1 out of 5 stars

The flower package which I ordered for the Valentine's Day was simply left by the deliverer at the ground floor although I gave the address exactly as second floor. My wife was at home, and she didn'... See more

Rated 5 out of 5 stars

Great experience. I ordered a bouquet of flowers 1 day before my sister’s big birthday. Flowers arrived promptly and looked great, exactly as shown on the pictures online. Great service, happy to use... See more

Rated 1 out of 5 stars

Booking flouwers weeks before the event, ask please this year not to late! And now already 4days later still nothing "we need to give 48h to our shops" I payed almost 80€ and they do this year again!!... See more

Rated 1 out of 5 stars

ZERO STAR! THEY HAVE THE WORSE SERVICE EVER! We did not receive our order & they refuse to refund. They don’t answer our phonecalls! So they just keep rejecting our refund request over email... See more

Rated 1 out of 5 stars

Ordered a bunch for my sick sister to cheer her up. Order some bright colours but instead she got a sad bunch of greens!!! After complaining I got a 20% voucher for my next order which I definitely n... See more

Rated 1 out of 5 stars

Well. I ordered in advanced, chose the delivery date when they were supposed to deliver. Never received the flowers. You are ordering for the specific date for a reason, you want to congratulate your... See more

Rated 1 out of 5 stars

Absolutely joke of a company! Booked flowers for Valentines a month in advance and they never arrived! Tried contacting support but they were so bad they they only responded 4days later. I don't know... See more

Rated 2 out of 5 stars

I wanted to send flowers from abroad to the German family as a gesture of gratitude. I chose this company as it had slightly better reviews than others (yes, I know, what a joke with an average of 2.1... See more

Rated 1 out of 5 stars

I had a terrible experience with Euroflorist. I placed an order for flowers for my wife for our anniversary, with home delivery scheduled. She stayed home all day waiting—and no one ever showed up... See more

Rated 1 out of 5 stars

Very poor service. Flowers did not arrive at the intended date (which I paid extra for) but 5 days later and they really did not look nice anymore. Customer service is a disgrace, they promised me an... See more

Rated 2 out of 5 stars

The recipient received the flowers But the only problem is.. It is only the 2nd day since my boyfriend received it but there are 5 flowers that are already dying, he is a garden-expert and knows ho... See more

Rated 1 out of 5 stars

I paid for the best bouquet of flowers and I was embarrassed because the delivery was done within three days, flowers were in very bad condition, I suggest you never work with this company or you will... See more

Rated 4 out of 5 stars

I have ordered many times from your website. Flowers are always fresh and arrive as advertised BUT the day I order them to arrive 75% will not get delivered on the specific day. It’s not a such a b... See more

Rated 1 out of 5 stars

They cancelled my order after 13:00 on the day it was supposed to be deilvered. It is bad, but at least they did not make it worse by claiming the delivey and keeping the money (that's how low the b... See more

Rated 1 out of 5 stars

If you wanna ruin the birthday present with, let's say, paying for the flowers that haven't been delivered for 7 days - order them from Euroflorist Return me my money, it's a scam. I paid for... See more

Rated 1 out of 5 stars

Ordered a bouquet, sure it arrived and looked nothing like the bouquet on the picture!!! No card was enclosed either - i am beyond upset as it was for a friend’s birthday and all she received was a ha... See more

Rated 1 out of 5 stars

I placed two orders by mistake and immediately asked Euroflorist to cancel one of them and keep the other. Instead of receiving quick and professional support, I only found countless negative r... See more

Rated 1 out of 5 stars

My suggest: DON’T ORDER FROM THIS COMPANY!!! I ordered flowers for my moms birthday and they didn’t delivered. They’re customers service not writing back. Save your nerves and order from other compani... See more

Rated 1 out of 5 stars

Ordered a medium bouquet for Mother’s Day from Euroflorist.at, and what showed up was an embarrassing cluster of flowers that barely passed for the small version. It was supposed to be a thought... See more

Rated 3 out of 5 stars

Price ok Delivery ok Unfortunazely the Bouquet ordered according to website did not resesemble to what was delivered We do not complain Recopient was please after all

Rated 1 out of 5 stars

Had a delivery scheduled for Feb.14th but it said" failed to deliver and returned to sender". I realized there was a slight error in the recipient name associated with the address. I tried contacting... See more

Rated 1 out of 5 stars

I do not recommend Euroflorist. I ordered flowers for a very important occasion, and the recipient was at home all day but never received them. Customer service claimed they left a note in the mailbox... See more

Rated 5 out of 5 stars

I have ordered a bouquet of flowers for Mother’s Birthday. Everything was smooth and easy when making the order, however my stupid mistake was believing that DPD would do a great job delivering... See more

Rated 2 out of 5 stars

Poor value for money spent. Bought flowers for mother’s day ordered large bouquet costing over £30 with delivery. Bouquet not large could of just gone to a supermarket and got a better bouquet for les... See more


Company details

  1. Flower Market
  2. Gift Shop

About Euroflorist Deutschland

Written by the company

Wen machst Du heute glücklich?

Es gibt immer einen Grund, Blumen zu verschenken.

Die Euroflorist-Gruppe ist Europas größte Blumenversandorganisation mit ca. 10.000 angeschlossenen Florist:innen in insgesamt 12 Ländern. Das Unternehmen wurde 1982 in der schwedischen Stadt Malmö gegründet. Seit 2001 ist Euroflorist auch in Deutschland aktiv. Unser Ziel ist es, den Versand von Blumen weltweit so einfach, so schnell, so preisgünstig und so zuverlässig wie möglich zu gestalten. Gemeinsam mit unseren Florist:innen liefern wir jährlich ca. 1,8 Mio. Blumensträuße aus.

Contact info

2.6

Poor

TrustScore 2.5 out of 5

36K reviews

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Hasn’t replied to negative reviews

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Rated 2 out of 5 stars

I made an order on Tuesday 13th of…

I made an order on Tuesday 13th of January and made sure that the order arrives on the 15th of January , the order arrived one day late and I also requested there to be a card and a I wrote a message and they never wrote one, super disappointed as I also paid extra for it to be shipped on the 15th.

January 16, 2026
Unprompted review
Rated 5 out of 5 stars

Easy order, fresh flowers

I ordered flowers, a card, and a balloon, and everything arrived on time. The flowers were fresh and beautiful. But the DPD courier didn't ring the bell and just left the box outside. Since it was a surprise for the birthday kid, I had to tell them to check outside, which was really disappointing.

January 7, 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY FROM THEM.

ZERO STAR! THEY HAVE THE WORSE SERVICE EVER! We did not receive our order & they refuse to refund.

They don’t answer our phonecalls! So they just keep rejecting our refund request over emails. Cowards. Like frauds & scammers.

They’re not helpful at all, no empathy… like robots. They don’t care whatever your situation is, as long as they already get your money, it’s not their problem anymore. Very mean people.

Really really terrible service.

Please don’t let them cheat your money, buy from other florist.

January 8, 2026
Unprompted review
Rated 1 out of 5 stars

Avoid using their services.

On December 7th, I ordered flowers for delivery on my friend's birthday, which was on December 29th (i.e., 22 days in advance!). During this time, the Euroflorists ignored my messages both to their email address and from their contact page, and nothing was delivered. Only after I reached out to their (also always silent) colleagues in 12 countries and my credit card bank for help did they silently refund my money.

[Please note that after switching the delivery from couriers from flower shops (i.e., their partners closest to the recipient) to postal services (such as DHL), they decided to cut off communication with customers, as delivery on a specific day was no longer possible. In other words, their entire business is built on the premise that their global silence makes it very difficult for their customers to obtain refunds for the spoiled holidays.
The only solution is to threaten ALL Euroflorists to publish this unanswered "correspondence" with them, but it takes time (and nerves).]

Correction: Just found out that what I thought was a refund is just a temporary credit my bank gave me until its investigation is complete.

December 6, 2025
Unprompted review

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