Wish I Never Booked
Wish I would’ve actually considered these reviews before rebooking. Especially after experiencing consistent subpar cleanings. I figured I only have a one bedroom apartment, which I keep fairly cleaned, so it couldn’t be that bad. What’s worse is the fact that they refuse to offer an honorable solution to customers given their horrible ratings- horrible customer service. They didn’t even offer me an apology for a barely cleaning my bathroom. And I’m so serious, they actually did not clean the bathroom- didn’t sweep or mop the floors, didn’t clean the shower, didn’t wipe down countertops. Offered no solution. They instead emailed me saying they would relay the message back internally and work on improving. At least you all were offered a $25 credit. This is a SCAM. Do not book with Spruce.
Reply from Spruce
We’re very sorry to hear about your experience and the frustration it caused—especially when you gave us another chance. A clean and complete service is our top priority, and we sincerely regret that your bathroom was not properly addressed.
When concerns are reported, our Support team reviews them in detail—including checklists and photos—before determining a resolution. We apologize if the response you received felt dismissive or incomplete. You deserved a thorough follow-up and clear communication. Your feedback has been noted, and we’ll continue to use it to improve the service experience and how we support our customers moving forward. If there’s anything further we can do to assist, our team remains available via Chat, email, or SMS.