STAY AWAY FROM THEM AT ALL COST !!!
They are charged me twice for the same ticket, after raising that anomaly to them they have informed me that the refund will be issued in few hours and that I will get the money back in 3-5 days MAXIMUM! When I called the next day to get an update they told me the refund hasn't even been initiated. And once it will be initiated its going to take 1-2 business weeks to reflect on my bank account. STAY AWAY FROM THEM!
PS: I haven't even been able to save money on my ticket compared to if I would have booked with the airline directly.
Reply from Hop2.com
Hi Dylan,
We’re truly sorry for the frustration and inconvenience you’ve experienced. I’ve checked, and your refund has already been successfully processed on our end. The time it takes to reflect in your account depends on your bank’s posting timeline, which can sometimes take longer than expected.
As a sincere apology for the trouble this caused, we’d like to offer you two $50 vouchers that you can use toward any future bookings with us. We hope this helps make up for the inconvenience, and if you feel comfortable, we’d greatly appreciate it if you could update your review to reflect our efforts to resolve this matter.
Again, our sincerest apologies.
Yours truly,
Hop2 Team
