They owe us $2200 as they cancelled our tickets and never got the money and we assumed them to the court and the judge put the decision to our favor by but they didn’t return the monyThey owe us $2,20... See more
Company replied
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Had a great experience booking tickets through hop2.com. Special call out to Kari from hop2 who patiently helped us find good deals on the tickets and also to synchronizes tickets so that our g... See more
Company replied
The agent, Korbin. I got a call within half an hour of booking to choose my seats, and I got what I wanted. He was super nice and efficient and helpful.
RAAVI , the customer agent who facilitated my booking, was very hands on and patient in dealing with my inquiries. We spent almost an hour just for to find th e best deal for me. This app or website i... See more
Company replied
Company details
About Hop2.com
Written by the company
Meet Hop2- the newest player in finding the cheapest international airline tickets.
Booking online is now easier than ever. With Hop2 you'll also find the greatest values - all online and in a quick, time-saving manner.
Our team of travel professionals are always at your service and ready to help. You can reach us from anywhere in the world at any time.
Contact info
31 47th Ave #3100, 11101, Long Island City, New York, United States
- +1 888-898-8073
- [email protected]
- hop2.com
4.1
Great
6K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The Agent was Great
The agent, Korbin. I got a call within half an hour of booking to choose my seats, and I got what I wanted. He was super nice and efficient and helpful.
February 6, 2026
Unprompted review
They owe us $2200
They owe us $2200 as they cancelled our tickets and never got the money and we assumed them to the court and the judge put the decision to our favor by but they didn’t return the monyThey owe us $2,200 because they canceled our tickets, but we never received the money. We took them to court, and the judge ruled in our favor, yet they still have not returned the money.
August 15, 2025
Unprompted review
Reply from Hop2.com
Dear Wessam,
Your review is very concerning to us.
Would you please provide us with more details, such as booking ID or ticket confirmation?
We would appreciate it if you could email us at [email protected] to find out about your recent experience.
Kind regards,
Hop2 Team
They could stop being a horrible…
They could stop being a horrible company and give people refunds when they can't meet their end of the deal and get the client to the destination they purchased their tickets for.
Edited reply: The ticket was only refunded because I had to go out of my way to get the ticket cancelled & refunded (except for the $300 fee you charge). The reason I had to get it cancelled was because Turkey banned travel from the UK where my layover was (during covid) and even though you guys were aware you were not willing to cancel or refund it when I called and spent over an hour on the phone with the guy that said that wasn't a reason for cancellation in your policy and I had to jump through hoops and use insurance to get it cancelled when you guys quite literally couldn't get me to my destination. I literally had to go to a doctor, claim that I may have been on contact with someone who had covid to get a note to submit insurance in order to get the ticket cancelled and refunded (once again, apart from the $300 fee they charge). You guys were fully going to let me get on a 10 hour flight just to get stuck in the UK and not be able to make it to Turkey where I had a surgery scheduled. Maybe stop being a horrible company and you won't have to try justifying and fighting all the bad reviews you're getting everywhere.
September 2, 2024
Unprompted review
Reply from Hop2.com
Dear Asija,
We sincerely regret to hear about your experience. Upon reviewing your reservation, we can confirm that a refund was processed for your booking. The applicable cancellation fees were explained to you, and you agreed to these terms at the time of cancellation.
We’d like to note that all policies, including refund and cancellation conditions, are clearly outlined on our website under our Terms and Conditions section for full transparency.
Should you need any further clarification, please feel free to reach out to us directly at [email protected]
and we’ll be glad to assist you further.
Regards,
Hop2
Worst experience That i had with hop2
Worst experience That i had with hop2, i made a round trip booking didn’t received any confirmation. Tried to reach out customer care which is utterly waste of time they will say connecting to another department and that will never happen you need to wait in line for long time and nobody shows up, they made you to hung up on your own.
I recommend not to book through hop2
August 19, 2025
Unprompted review
Reply from Hop2.com
Dear Rakesh,
We’re very sorry to hear about your experience and regret the frustration it has caused. Not receiving a confirmation and being unable to get timely support is certainly not the level of service we aim to provide.
We will be conducting an investigation on this matter and will send you an email with the outcome and next steps.
Kind regards,
Hop2 Team
Hop2 bogus agency
Totally bogus agency which put lower price on line, you waste time and book through them, they come back and ask for more money if you refuse they cancel some people HAVE TROUBLE getting a refund, wish I had the reviews read before. Beware of hop2
P.s Replying to hop2's reply;
you are kidding me lol, what you are doing is totally illegal and thank you but no thank you!!!
never again in a million years even if hop2 is the only company on planet to travel with and offer me a trillion dollar.
Btw not born yesterday so cut it out and show real prices so people know what they are buying if you know prices can change within few minutes there is no use of misleading people cause you are not doing business you are cheating people. Customer protection department will explain it to you in legal words
August 8, 2025
Unprompted review
Reply from Hop2.com
Hi Antonina,
I’m really sorry for the frustration this has caused. In the travel industry, prices are not guaranteed until the ticket is issued, and because we work hard to offer some of the lowest fares in the market, seats can sell out very quickly—especially on popular routes. Unfortunately, when this happens, the updated price from the airline can be higher.
I completely understand how disappointing this is, and I apologize for the inconvenience. As a gesture of goodwill, we’d like to offer you vouchers for a discount on your future bookings with us, should you give us another chance.
We truly value your feedback and hope we can turn your next experience into a much smoother one.
Yours truly,
Hop2 Team
STAY AWAY FROM THEM AT ALL COST !!!
They are charged me twice for the same ticket, after raising that anomaly to them they have informed me that the refund will be issued in few hours and that I will get the money back in 3-5 days MAXIMUM! When I called the next day to get an update they told me the refund hasn't even been initiated. And once it will be initiated its going to take 1-2 business weeks to reflect on my bank account. STAY AWAY FROM THEM!
PS: I haven't even been able to save money on my ticket compared to if I would have booked with the airline directly.
August 10, 2025
Unprompted review
Reply from Hop2.com
Hi Dylan,
We’re truly sorry for the frustration and inconvenience you’ve experienced. I’ve checked, and your refund has already been successfully processed on our end. The time it takes to reflect in your account depends on your bank’s posting timeline, which can sometimes take longer than expected.
As a sincere apology for the trouble this caused, we’d like to offer you two $50 vouchers that you can use toward any future bookings with us. We hope this helps make up for the inconvenience, and if you feel comfortable, we’d greatly appreciate it if you could update your review to reflect our efforts to resolve this matter.
Again, our sincerest apologies.
Yours truly,
Hop2 Team
Aidan help me a lot to find a best rate…
Aidan help me a lot to find a best rate for me. And I got really good deal on this site. I will recommend others the same. Aidan was really a nice guy. He listen all my requirements very carefully and gave me the best possible deal.
July 31, 2025
Unprompted review
Reply from Hop2.com
Hi Rutvik,
Thank you for your kind feedback! We're thrilled to hear that Aidan was able to assist you in finding the best possible deal and that you had a great experience booking with us.
We truly appreciate your recommendation and will be sure to share your kind words with Aidan.
Thank you for choosing Hop2 Travel!
Best regards,
Hop2 Team
Scammers stay away !!
This is a scamming company that uses click bait for users to get lower fares. Then they go back and email saying that the fare is not available and whether an alternate fare is acceptable at airlines with longer waiting times more number of connections and lower fare class. In the meantime they already have your data and the only way to get the ticket is to consent to being contacted by Phone and messages.
July 23, 2025
Unprompted review
Reply from Hop2.com
Hi BC,
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand your frustration.
Please know that airline fares are not guaranteed until tickets are issued, which is a standard policy across the travel industry. Because prices and seat availability can change rapidly, there are times when the fare displayed during your initial search is no longer available by the time we attempt to finalize the booking.
In such cases, we reach out via phone and messages to provide real-time assistance and help secure the best possible alternative quickly, aiming to avoid further price increases or changes.
We sincerely apologize for any inconvenience this caused and appreciate your input, as it helps us improve.
Yours truly,
Hop2 Team
⭐️⭐️⭐️⭐️⭐️best customer service ever
⭐️⭐️⭐️⭐️⭐️
Excellent Customer Service from Oliver!
I had a great experience with Oliver, who helped me add my minor children to my existing reservation. He was polite, efficient, and made the process smooth and stress-free. It’s always a relief to deal with someone who is both professional and kind. Thank you, Oliver, for your outstanding assistance
July 7, 2025
Unprompted review
Reply from Hop2.com
Hi Miss Hannah,
Thank you for your kind words!
We're so pleased to hear that Oliver provided professional and efficient support in helping you with your reservation. It's always great to know our team can make the process easier and less stressful for our travelers.
We’ll be sure to share your appreciation with him. Looking forward to assisting you again in the future!
All the best,
Hop2 Team
I had a disappointing experience with…
I had a disappointing experience with their service, which I found to be unprofessional and misleading. I recommend considering other travel agencies for a better experience.
July 9, 2025
Unprompted review
Reply from Hop2.com
Hi Mali,
Thank you for your feedback, and we're truly sorry to hear about your experience.
We’d appreciate the opportunity to look into this further and make things right. Please send us an email to [email protected] with your booking details so we can review the matter and work toward a resolution.
We’re here to help.
Yours truly,
Hop2 Team
Gany is a truly amazing helper business…
Gany is a truly amazing helper business man! He communicates very well and clear with patience with his customers.
Thank you for your help Gany!!
Nick Diatta
May 31, 2025
Unprompted review
Reply from Hop2.com
Hi Nick,
Thank you so much for your kind words!
We’re thrilled to hear that Gany provided such clear, patient, and professional assistance. We’ll be sure to share your appreciation with him. Feedback like yours truly motivates our team to keep delivering great service.
If you need anything else, we’re always here to help!
All the best,
Hop2 Team
Best service jacob very nice man help…1000 star for him
Best service jacob very nice man help me a lot
May 30, 2025
Unprompted review
Reply from Hop2.com
Hi Abdul,
Thank you for the amazing feedback!
We're so happy to hear that Jacob provided you with such outstanding service — 1000 stars is high praise, and we’ll make sure he hears it!
If there's anything else you need, feel free to reach out anytime.
Yours truly,
Hop2 Team
Very good costumer service aisha was very helpful
Aisha help me to find good deal with airticket
May 27, 2025
Unprompted review
Reply from Hop2.com
Hi Dawood,
Thank you so much for your kind words!
We're glad to hear that Aisha was able to assist you and help you find a great deal on your air ticket. We'll be sure to pass along your appreciation to her.
If you need any further assistance, we’re always here to help. Safe travels!
Yours truly,
Hop2 Team
Kari is number ONE!👍🏻
May 27, 2025
Unprompted review
Reply from Hop2.com
Hi Deyancho,
Thank you so much for your feedback.
We’re lucky to have her on our team and glad she made your experience a great one. Looking forward to helping you again!
All the best,
Hop2 Team
I booked my flight with Hop2.com was…amazing and super easy
I booked my flight with Hop2.com was super easy and simple and the person is nam Gany was helpful and fast respond with amazing support.
Thank you
May 19, 2025
Unprompted review
Reply from Hop2.com
Hi Morgan,
Thank you for your great feedback! We're happy to hear that booking with Hop2 was quick and easy, and that Gany provided fast and helpful support. We’ll be sure to share your kind words with them.
We appreciate you choosing Hop2 and look forward to assisting you again!
Best regards,
Hop2 Team
I had an outstanding experience with Banjo
I had an outstanding experience with Banjo while booking my trip through Hop2. From the start, Banjo was professional, courteous, and incredibly helpful. He took the time to answer all my questions, offered a variety of flight options that matched my preferences, and made the entire booking process easy and stress-free. He stayed in communication throughout and handled everything with patience and expertise.
Banjo’s support made a huge difference, and I’m grateful for his excellent service. Highly recommend working with him!
May 19, 2025
Unprompted review
Reply from Hop2.com
Hi Diego,
Thank you so much for your amazing feedback!
We’re thrilled to hear about your outstanding experience with Banjo. His professionalism, patience, and dedication to great service reflect what we strive for at Hop2. We’ll surely pass along your kind words to him—it’ll mean a lot.
We're grateful you chose to book with us and look forward to assisting you again in the future!
All the best,
Hop2 Team
Kari has been super helpful!
Kari has been super helpful.
5 Star review. she called to find us cheaper tickets and made sure everything was correct with us. Very great customer service
May 15, 2025
Unprompted review
Reply from Hop2.com
Hi Edirin,
Thank you so much for the kind words and 5-star review!
We're thrilled to hear Kari was able to assist you so well and help find the best deal. Providing excellent customer service is what we strive for, and we’re glad Kari made your experience a great one.
We truly appreciate your support!
All the best,
Hop2 Team
Happy Aussie
Quick and easy to use. Very helpful the guy rang me and confirmed all my flights straight away great feed back.
May 9, 2025
Unprompted review
Reply from Hop2.com
Hi Simon,
Thank you for the great feedback!
We're glad to hear your booking experience was quick and easy, and that our agent was able to confirm everything for you right away.
We truly appreciate your kind words and look forward to assisting you again soon!
Best regards,
Hop2 Team
Absolutely amazing experience!
Wow, Hop2 really exceeded my expectations! I found an incredible deal on an international flight that I couldn’t get anywhere else. Booking was super fast, and I got my e-ticket within minutes. It made my whole travel planning stress-free! I’ve already told my friends about it—this is going to be my go-to travel site from now on. Thank you, Hop2!
February 18, 2025
Unprompted review
Reply from Hop2.com
Hi Henry,
Thank you for such amazing feedback! We’re thrilled to hear that we exceeded your expectations and helped make your travel planning stress-free. Finding a great deal and getting your ticket quickly is exactly what we aim for, and it’s wonderful to know you’ve already shared your experience with friends.
We’re honored to be your go-to travel site and look forward to helping with your next adventure!
Best regards,
Hop2 Team
Reliable service and user-friendly experience
Hop2 provided a seamless flight booking experience with clear information, competitive pricing, and prompt email confirmations. I appreciated the professional layout of the website and the ease with which I could compare flight options. Customer service was responsive and helpful when I had a minor query. Overall, very satisfied and would recommend their services for both business and leisure travel.
March 6, 2025
Unprompted review
Reply from Hop2.com
Hi Henry,
Thank you for the thoughtful feedback! We're so pleased to hear you had a smooth and satisfying experience with Hop2—from the ease of booking and comparing flights to our responsive customer service. It’s great to know that our platform met your needs for both business and leisure travel.
We truly appreciate your recommendation and look forward to assisting you again soon!
Best regards,
Hop2 Team
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