Jean Emano

U.A.E.

Reviews

Review of Mashreq


Rated 1 out of 5 stars

Poor service

Poor service. I reported the issue about our card machine, already one week ago and no one come to take action. How many times to follow up, first follow up customer care said nobody pick the complain second follow up customer care said since the I raised the issue they pick the complain but nobody come. Yesterday somebody called for location but nobody come again. Until now no solution to our machine. This is how you treat your customer. Actually already informed to our company maybe they will change another bank, hopefully because it takes time to take action for any issues not only in our branch.

July 2, 2025
Unprompted review

Reply from Mashreq

Dear Jean Emano,
We’re sorry to hear about the issue you’ve encountered and regret the inconvenience. For further assistance, please connect with our 24/7 Support team via the Mashreq App’s Chatbot. Alternatively, you may reach out through our Mashreq Online Contact Us page under Mobile and Online Banking: https://www.mashreq.com/en/uae/customer-care/complaints/.
Regards,
Mashreq