They offer a $300+ move out cleaning…
They offer a $300+ move out cleaning service for apartments (empty apartment), then show up and didn't even clean. Claimed, "it was beyond their skill set and return a full refund". I return to my empty apartment cleaned myself. They only refunded me partially. THIS COMPANY IS A SCAM!!!!
Reply from Spruce
Thank you for sharing your feedback, and we're truly sorry to hear about your experience.
While we always strive to complete services as scheduled, there are rare cases where conditions fall outside the scope of what our teams are equipped to handle. We apologize for the inconvenience this caused, especially during a move-out.
If you believe the refund issued was incomplete, please don’t hesitate to reach out to us at [email protected]. We’d be happy to review the service details and make any necessary adjustments to ensure you’re properly refunded. We appreciate the opportunity to address this and improve your experience.