Jae Hess

United States

Reviews

Review of Spruce

Rated 2 out of 5 stars

My first experience was fine

My first experience was fine, but the second experience was not. I simply wrote a review to the company explaining that they did not clean behind my counters or the floors properly. They immediately accused me of falsifying photos and stated that one of them was due to "oxidation" and they won't clean that. It was ridiculous. I wasn't asking for anything free - I cleaned it myself. Yet, they decided to state I was the one in the wrong. Too expensive - not worth it!

December 22, 2025
Unprompted review

Reply from Spruce

Thank you for reaching out. We’re sorry your service didn’t meet expectations. If there’s anything else we can do beyond your conversation with support, please email us at [email protected]. We value your feedback.

Review of LightInTheBox

Rated 1 out of 5 stars

Absolutely TERRIBLE company

Absolutely TERRIBLE company! Save yourself the trouble and do not order from them. It is a scam. I ordered a costume in black, they sent me brown instead. When I filed a claim, they stated I ordered the incorrect color, when in fact, I had a photo and description of EXACTLY what I ordered. They then tried to get me to keep the product at a discount. Complete scam! Buyer Beware!

September 4, 2025
Unprompted review

Reply from LightInTheBox

Dear Valued Customer,

We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.

Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:

1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.

please visit the following link for detailed instructions:
http://litb.cc/l/yqLC

Thank you for giving us the opportunity to serve you better.

Warm regards,
Customer Service Team
Lightinthebox