I'm a merchant.
I'm a merchant.
Seel's worry-free purchase feature suddenly developed a bug, automatically applying store discounts to products. This caused me to lose numerous orders.
I contacted customer service. While their response was prompt, they failed to resolve the issue in a timely manner.
As a workaround, I disabled Seel. Now that I want to re-enable it, I'm facing another lengthy wait.
Reply from Seel
Dear Jie,
Thank you for your feedback. We apologize for any inconvenience you experienced.
We are committed to continuously optimizing our product and service to ensure a better experience for both shoppers and merchants, and we appreciate your ongoing support.
One of our agents will be reaching out to you via email on this matter and hopefully we can resolve the issue and restore your trust and confidence in Seel.
Best Regards,"