Seel Reviews 3,759

I had problems submitting my claim and was initially offered 30% coverage. After some time with support I was able to close that claim and enter a new one using the mobile version with all images atta... See more

Ordered solar panel kit from renogy 1 arrived smashed the other damaged by evir deliveries well known service 🚮. Luckily payed for seel purchase protection. Found them quick to reply and very helpful... See more

I order a few things from ayn some of them were screen protectors unfortunately a couple were broke i tried initially using the self help option but it kept saying it had to show delivered and wouldnt... See more

I received a defective product and since the seller never reached me back to address the issue I decided to ask the refund via Seel. Seel immediately approved my request, no problem. I'm sad that the... See more

Instructions could be clearer. Email/Telephone makes it look like both are required instead of one or the other. Also, why isn't the original payment an option to have to refund sent to i.e. debit or... See more

I recommend this company for their great customer service. Worked with me and provided an ‘above and beyond’ solution.

Shipment did not move for more than 10 days believe it to be lost Got reimbursement for 1 item right away but second item I marked as stolen by mistake had to redo claim with merchant help still wait... See more

I am so grateful that I chose Seel.com as an insurance against missing goods. What was initially a terrible experience - a gift that i had purchased and did not receive- was turned around by the as... See more

I was so grateful I purchased the SEEL insurance. My package was delayed, lost or something. Then I got a notice of an illegal label. Then all of a sudden it comes coming again, 5 weeks late, then it... See more

I had to check where my package was as I'd looked on tracking details to find that it had supposedly been delivered !!?(No photo proof)It wasn't outside my house or with my immediate neighbours.After... See more

Sooo this definitely isint in English hahah but I gather this is for description. I can't fall either seel or torras for delivery not showing up. What I will say is that if you want a reliable... See more

Great customer service, and knowledgeable. Patient with me while I dealt with the package company, and supplier. Prompt and effective. Did not like the payment options list for compensation, but I'm a... See more

I received a very damaged product and had the delivery guarantee through Seel. I filled out the necessary information, but had to use my phone for the website as it was the only way to attach the req... See more

Just like their motto implies, Seel made my shopping completely worry-free. My package unfortunately never arrived, but after opting for their Worry-Free protection (worth the small extra fee), they p... See more

I honestly thought (with the pictures, the issue with the frames not fitting, etc.) I was not going to get the refund requested without issues and multiple email correspondence. I was so excited to... See more

I needed to return a dress and was pleasantly surprised by how quick and painless the process was. The team was friendly, responsive, and had everything sorted in no time. Refund came through faster t... See more

Scam My package with anker “ eufy “ was never delivered on Christmas I had seel protection added on as safety net recommended by eufy But worst happened and package never came So anker t... See more

Seel did a great job at getting a refund quick for me, less than a day turnaround. Questionable from Competitive Cyclists to use door dash by DashLink to ship high end cycling shoes, makes me feel as... See more

I purchased a Eufy Homebase for my father in law during their Black Friday promotion. Despite delivery taking a few days which was expected I was pleased when it finally did arrive however it was dama... See more

I received a damaged electric motor. The entire package including the motor had been squashed during transport. The motor housing is deformed and the motor does not turn freely. Seel offered a partia... See more

By far 1 of the worst companies I've dealt with. I never leave bad reviews but this was a horrible experience. I purchased a policy that never registered I was told only a supervisor could add my rece... See more

I recently bought an item on Poshmark and used Seel not thinking much of it. Then I did some research. This company has zero transparency about their sustainability efforts. Nowhere on their website d... See more

I have a problem I hope you can help me solve! I made a purchase and added Seel insurance, but the package was marked as delivered, even though I didn't receive it. The image the courier posted doesn'... See more

Don’t bother with these cowboys. They asked me to sign a form 4 days ago which I did and it still says action required and there system hasn’t updated. Online chat is a bot, they don’t respond to em... See more

Employee Reviews (SEEL, LLC) Cons: Toxic culture, high turnover, lack of direction, inadequate/dishonest leadership, backtalking managers. My jacket was either not delivered or stolen and they di... See more

Absolutely shocking! I have been waiting for a refund for 2512140750443376964 since 14/12/2025!! I provided the police report and have since not had a reply at all, despite me trying to chase i... See more

Worst experience ever! Never received package I purchased for. Difficult to solve the problem. The person I reached out to get refund, asked me to return the package to refund even though I didn't r... See more

Seel made an error with my account details, which resulted in €58 in unjust fees. Despite my claim, they refused to reimburse me. This is unacceptable. I’ve also informed Avidlove about the issue. Pro... See more

Told me my orders had been delivered to my address,when they hadnt. Consistent lying about when I would get my order so still waiting five months later. Won’t give me a refund until I open a PayPal a... See more

I ordered three items, but only received two earbuds. The order status shows all items were delivered, however the third item was missing from the package. I had to reorder the missing item bec... See more

I'm a merchant. Seel's worry-free purchase feature suddenly developed a bug, automatically applying store discounts to products. This caused me to lose numerous orders. I contacted customer service... See more

It was obvious no one knew what happened. 3rd party complaint departments are garbage and Seel is a great example of that. For example; My $132 (after tax and shipping) purchase was refunded $152… I a... See more

I have found the submission process very difficult. I need to submit two lost packages both under the same tracking numbers but two different order numbers. One was processed successfully but the othe... See more

started of badly as they refused to consider claim as i hadn't informed them within seven days of delivery, however since the parcel was not delivered to me how would i know the delivery date. once i... See more

Contacted multiple times. Wrote a review here. They wrote back but have NEVER responded back. I qualify for a refund and they refuse to refund. I will never do business with this company again and w... See more

This advertised “worry-free” service turned out to be the opposite. They promised treatment within 24-48 hours, but I only received feedback 10 days later after opening three follow-up tickets. To... See more

I wasn't sure it was going to work out. Unbelievable that I got an appointment incomplete kit... I am not the type of person who complains for small stuff. I talked to customer service. I expla... See more

My package was delivered to the wrong address. The carrier, FedEx, said there was nothing they could do because on their end it shows as delivered. Even though I provided them with info proving that... See more

Claim was approved but refund still hasn't been issued to my bank - The bot on the resolution centre tells you to email support at seel.com but the responses you get from a agent called jay is a B... See more

Absolutely useless and terrible service. Happy to take your money, but when push comes to shove, their service is complete trash. Tried to get a refund because my package was missing items - their web... See more

At first I didn’t know how to navigate the system but once I was given clear instructions it was very easy from there. I definitely was grateful for the customer service which was very in point and I... See more

I had a 10/10 experience with Seel! I ordered a custom hoodie off of a website I’ve never used before and never received my order. I even saw after the fact that DOZENS of other customers who bought s... See more

Was happy to have worry free delivery coverage for our order from overseas as it was lost in US customs and never delivered. Once I submitted a claim online, the refund was approved and sent to me via... See more

I’m very dissatisfied. My package was not handed to me but was still marked as delivered. You cannot just leave a package in a hallway it’s not safe and people cannot always be trusted these days. I o... See more

Using Seel can be helpful if you want a refund in case something goes wrong with the product or the shipment. However, Seel does not handle returns—you still need to contact the seller directly for t... See more

Worry free purchase is a scam. My ordered amount was not sent correctly by elegoo. Postal delivery was perfect! Elegoo clclier support did not help at all due to worry free purchase - w t f? Only... See more

Seel is using AI to do chat. Not sure if I reached live agent during my problem report and did not receive any follow up after 3 weeks. However when I finally decide to return and follow the instructi... See more