Spruce is extremely unprofessSpruce Cleaner Walked Out and Canceled Serviceional
Spruce is extremely unprofessional. The cleaner came, stayed only a short time, then left without any communication. Later, the company invented an excuse about a “strange odor” that did not exist — my home was perfectly fine. Spruce does not respect customers at all. They cancel services whenever they want, without caring about the client’s situation. Do not waste your time with this company.
Reply from Spruce
We’re sorry to hear about your experience and the frustration it caused. In rare cases, if a Service Professional feels a condition in the home may prevent them from safely completing the service, they may pause or reschedule the appointment, which was the case here. We recognize how disruptive this can be and apologize that it did not meet your expectations. Your feedback has been shared with our team for review and coaching.