Andrea

Very, very disappointed in the service I received followed by the unprofessionalism in this company. Stay away from them!!! My new dryer has not been working so I had the manufacturer come out and look at it, they told me my ducts needed to be clean. I had a tech from Master Air Ducts come out, he cleaned the vent from inside my house installed something to make the duct stronger and replaced the duct hose, all of this costing >$1000 which I paid because I was desperate to resolve the issue, which the tech assured me it would. When my dryer still wasn’t working I had the manufacturer come out and look at it again who told me the pressure in the ducts is now worse. The tech from Master Air Dict didn’t even bother to measure the vent pressure after cleaning the vent, otherwise he would have seen that the issue was not resolved. I requested for Master Air Duct to send a different tech to give me a second opinion. When the original tech found out, he sent me texts and called me saying that I’m wrong and the dryer is the issue and not to have another tech come out, he also said that it’s probably the lint trap. A new tech found there was no airflow in the outside duct, the vent inside the ceiling was disconnected. They were charging me $3000 to repair this on top of the $1000. I had to push to get a discount, but did not move forward with the service because of the distrust I now have with the company I wanted a second opinion. I called several other companies who were outraged at the price and said this is way overpriced. I have been calling for over 2 weeks now requesting to speak with a manager about a refund, every time I call they tell me they can’t transfer me and a manager will call me right back, but they don’t. I am outraged and extremely frustrated with this service I received and the lack of client care. Stay away from Master Air Duct unless you want to spend thousands of dollars to have a worse issue.