System error Reviews 46

DO NOT USE THIS COMPANY. Technician David (+1 (754) 581-7254) came out to do a free estimate for air duct cleaning. On the website it stated $99. He quoted $2049. I said no and he said the lowest he could go was $1100. As we were discussing it i found that he broke the arm that lowers the stairs to the attic and he denied it. The attic won’t close now! Told him that things happen but we still want to get it fixed and asked for his manager’s number. He refused and said he would call the mgr. Then he bolted outside like a guilty little man-child, got in his dirty white truck, and drove away. I ran outside and he drove right around me. Karma is going to get him and this company. When I called the office, Opal, said a manager would call me. I asked what number they would call, she said “we don’t have it” and hung up. What on earth. Make it make sense.

If I could rate 0 starts I would. Do not use this company , they outsouce to other companies in your area and are a complete scam. I scheduled a Gas Log Fireplace cleaning . The guy who came out didnt know how to clean it he was on the phone with someone walking him through everything . Said there was an issue with the switch , but the pilot was off. Then quoted me $350 to fix a switch that didnt need to be fixed . And then said you cant clean a gas fireplace when ive had it cleaned before. Do not waste your time or money on this company

I waited 2 hours today for an appt with technician between 4-6pm and he never showed up and no call from company. When I called them they said sorry can we reschedule. Terrible customer service. Would never use them again!

The technician no showed.

Typically if one is requesting a dryer vent cleaning service, they are depending on you to show up and help.

Called to set up a dryer vent cleaning, was quoted $80 and they said they could be out in two days. After multiple times rescheduling on me someone came out to the house on a Sunday. No marked car, no identification, no company card, letterhead or clothes. He looked at dryer vent inside never took dryer out from wall. Was outside cleaning vent for less than 5 minutes and said that would be $250! Then said that would cause a fire if we didn’t add a chemical cleaner for $310. He asked me to write a check to another company that he had a picture of a coat from on his phone. I looked up the other company and found out it was a scam. I quickly canceled the check! He said I would get a receipt if I gave him my email address, never received one. Zero stars!

Worst scamming company!!! Please keep away from their services. Complete scammers my experience was absolutely horrible.

Absolutely terrible! Read all the reviews! Two guys showed up in regular clothes in two separate cars, no decal of company or any work shirt on! Should have been my first red flag! After I said I wanted sanitation and cleaning the quote became another flag. He stepped out to call someone…. Came back and said $1269! Lmao I said oh no I’ll get other quotes just clean out all the vents. He proceeded to tell me to turn off the ac. He then attaches the equipment to ONE vent without shutting all the others and then 20 min keeps it turned on. Tells me if I call them back to come they will not come cause this is a one time deal. I called another company and told them what happened and was told they should have closed all vents and turned on ac for atleast 2 hours! THIS PLACE IS A SCAM!!!!!

Horrible company with naive technicians and horrible customer service
I called Master air duct. They sent a technician from a different company caller eco quality air without even confirming with me.

The technician was unable to find the actual problem and had a very rude demeanor. He told that chimney motor is faulty and he will charge $2200 to replace it.

I wish I could give 0 stars

Serviceman came, said he could only clean dryer vent and not the air vents due to mold because it required socialized equipment. He asked me to schedule the treatment but in order to I had to put down a 25% deposit in addition to paying for the dryer vent cleaning. He then asked me to pay cash or Venmo in order to forgo the taxes.

He never returned on the agreed upon date and when I contacted the business Mali Molina who took my Venmo payment which read cost of dryer vent cleaning and deposit for mold treatment for 4 vents. She is claiming that they needed to charge me $220 for the 15 minutes on the dryer vent, when they didn’t even clean the hvac as was scheduled.

This company is committing tax fraud and ripping people off. I kindly asked them to return to my house to finish the service I had paid a deposit on and to complete it for the cost we had agreed to minus the deposit. She has since stopped responding. I will also be posting this to the bbb and irs.

Called on Monday because I needed two cracks inside my gas fireplace to be caulked with heat resistant material that is a little bit above my knowledge.
Spoke to a very pleasant woman that said they could get someone out today between 12 and three which is Wednesday
Gentleman arrived in a minivan with a magnetized sticker on it no uniform after coming in and looking at the fire place, the two cracks on either side of the fireplace insert he said he had to make a call to the office. I explained that they had waved the $69 trip charge for me. He says he was aware of that comes back in the house to say it would be between $600 and $800. Now again granted I don’t know anything about fireplace inserts, but I can’t believe two beads of caulk would cost that much money. Needless to say I did not go with the company.

If I could give a negative zero I would. We called and made an appointment for the following week on Tuesday. Recieved a text not call stating that our appointment was canceled as our address is out of their service area. We scheduled time off work for this appointment. But more importantly, they had our address & never did their due diligence to tell where our home was. I received their number from a coworker, who live in a neighboring city about 8 minutes apart. There is NO mention of service area but they do say they service the area. Liars & frauds. Glad we found out ahead of time instead of wasting a day.

DO NOT HIRE THEM. Like everyone else on here has said, they are scammers. We needed someone to come fix our gas fireplace because the pilot light won’t stay on. My wife saw their $79 deal and hired them. The tech came out lit the fire and said it was fixed then charged me $350 for it. After he left, the pilot went out after a few minutes. We called the office 3 times to schedule another appointment, they never did/ nobody ever called us. After calling a fourth time they finally sent someone out to fix it, same thing happened, they lit it said it was fixed and left, then the pilot went out. They won’t fix the problem and they are now refusing to refund us for services not rendered. SCAMMERS

I booked a service on a Friday for that Sunday, they sent a text to confirm that I was all set. Sunday comes and they no show without any kind of call that they were not coming. The next day they called and sent a text asking me to reschedule without any kind of apology or acknowledgment that they ghosted me. Although I'm very disappointment, looking at some of these other reviews of how they overcharge and mislead with their prices, maybe they did me a favor.

1- guy shows up and tries to sell me a 900$ duct cleaning
2- charges me for replacing the hose but only taped it
3- dryer now not working
4- call to have someone come back- scheduled with their service (computer system) and no one showed up

Classic bait and switch. No official work van/truck no uniform. Quoted for 79 but end up paying 149.

advertised $79 cleaning on Instagram -- booked them to only have them come over and ask for $175 for a basic clean. refused to acknowledge their offer, which shows up even now if you search on Google for their company. Complete fraud. When I pointed out the ad, they just huffed and left.

I scheduled what was advertised as a $79 service with this company, but was hit with a sudden quote of over $400, cash only, and left with dirty vents, no receipt, and poor follow-up. Their behavior felt deceptive and unprofessional.

This company does not keep their promises and warranty. We told the technician that the laundry room is on the second floor. He told us they will be able to clean the dryers vents without a problem. That’s was a lie. The technician made the issue worse than before.
We called and talk to the supervisor, and they refused to keep the promise if we are not satisfied they will come out and fix the issue. Please stay away from Master Air Duct. The supervisor does not listen to the customer, he said the technician is right all the time.

I strongly advise others to be cautious when dealing with this company. I scheduled a routine chimney cleaning and inspection, which took no more than 15 minutes to complete. However, I was shocked when I received a bill for $1,200 far above any reasonable rate for this type of service.

In my opinion, this represents deceptive and unethical business practices. Despite multiple attempts to contact the company, the supervisor has not responded to my complaints or my requests for an itemized invoice, a review of the technician’s work, or a refund.

I recommend getting a written estimate in advance and comparing quotes from other providers before agreeing to any services with this company.

Stay away from this business!