Master Air Ducts and their technician Oren…
This company and their technician Oren are a scam. I was sent two technicians (now the company is denying they sent two). I filled out their online form to request service. $149 for both the dryer vent cleaning and Air Duct Cleaning. I only contacted this one company. The 1st technician called and said he would be at my house to start the work between the appointment times given. I then received a call from a 2nd technician who also said he would be there between the appointment times. I figured they worked together on the jobs (1 for the dryer vent an 1 for the Air Ducts) the 1st tech showed up and started working on the dryer. The 2nd tech showed up and both the technicians acted like they didn't know each other. The 1st tech asked if I had contacted more than one company, I said no. Then the two techs went outside and came back and stated it was all worked out and I get both of them working on my vent/ducts. The original price quickly turned into $3320 after "" THEY found black mold. Talked me into spray painting my Air vents. One of which they did not even tape around and I now have white paint on my wood panelling. Upsold me a UV light for my furnace closet. When Oren installed my UV light, he unplugged the condensation pump to my HVAC unit and did not plug it back it and did not make mention to me that he unplugged it. By the following day my bedroom had started flooding due to the condensation pump being disconnected and not reconnected. I now have water damage to my walls and carpet in my bedroom. When I contacted the company to get this resolved, I called for a couple of weeks and was always told that the manager or supervisor would call me. The last phone call I made to them, I was told that Oren had showed up at my house and found another tech there and therefore cancelled the work order through master air ducts. When I started questioning her more and more and arguing with her more and more, she hung up on me after I asked for the masiling address of the company. I am slightly disabled right now due to two falls and in severe pain, had I been more on my game that weekend, they would not have gotten away with taking advantage of me. I suppose it is a case of buyer beware as I will probably never see the money out of what they did. But I have reported them to the California State Contractors Board and will be sending them full details of what happened.