Bradley Cropp

Waited twice for delivery. Only to get notification that the driver cannot access address. I was waiting the whole time and never even seen a DHL van. It was supposed to be delivered on Friday, delayed, Monday, delayed. Sheer incompetence. I would never recommend DHL as a delivery service. This parcel was supposed to be next day delivery!

Bought a bike, then had to pay £50 for a premium delivery from ArrowXL. This company called me to collect the bike, because they could not be bothered to attempt to deliver to my house. I live behind a wire but they made no attempt to gain access despite me having everything in place for them to enter.
I contacted both companies and all they could say repeatedly that the bike was delivered, despite me saying that it had to be collected.
Outrageous delivery charge and poor customer service from both. Stick to the better bike shops which dont actually even charge for delivery and its allot more premium!

ArrowXL called and said we had to meet them to pick up the parcel, which is a bike from Evans Cycles. Not only is this highly unprofessional, but down right absurd to expect a customer to pick up a huge bike box which is delivered in a van/lorry! The porter was rambling and coming up with poor excuses. Totally unprofessional!

Paid a final bill back 4 months ago. As the letter said, bank transfer, account number as reference etc etc. I kept getting letters saying its not paid. So I send an email with proof saying its paid, whats the problem? They wouldnt speak to me because the email is not registered with them. So I call, but no joy as on hold for over 1 hr! I raise a complaint explaining everything, the complaint team come back saying they wont speak to me because my email isnt registered. Despite me giving all the details they are just being awkward. I considered the matter closed, I thought eventually they would allocate the payment, but no, January comes and they've raised it another £20 and said debt collectors are coming. So I call them up again, eventually I get through and explain the situation. Nope, they wont talk to me unless I create an account! So Im arguing with the customer services saying just allocate this money Ive already paid across, but they refuse stating GDPR breach. Its not. They wont budge, so I stay on the call with them and they create an account for me, well I say me, but its an absurd name and all the details (I dont want to be linked with the debt, and this house is a rental). They then start telling me about the tariff... Im like STOP, Im not switching, I dont care, just allocate the payment. Its obviously a foreign customer service centre who are following a script probably getting paid next to nothing. So I provide proof (I actually paid twice because I thought something went wrong) of the 2 transactions and they clear it in within 24hrs and tell me I will get my refund. HOW HARD AND POINTLESS WAS THAT.
I have never had this poor service with any energy provider before and which is why I always stick with OCTOPUS!

After failing to deliver a parcel I reached out to customer services chat to find out.
Evidently outsourced and incompetent at understanding English, they took 5 mins each time to reply, and would not answer basic questions. Instead they gave me information like, "we confirm you changed preferred neighbour to X, is there anything we can help with?". After 3 more questions and 5 mins wait in between I came away knowing what I already knew, the driver had not bothered to attempt delivery, and it would be delivered next available day.
Utterly useless.
Yodel is firmly the worst delivery service in the UK. Even Evri delivers a better service.