Absolutely terrible experience with DHL. I stayed home all day waiting for a “next day” delivery, eventually got a message saying they couldn’t access my address. No one rang the bell, no missed cal... See more
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Review summary
Based on reviews, created with AI
Based on these reviews
Always say we missed each other mind you been home the whole day they dont even bother coming to your house ,i remove all my plans just for them to wast my time like hello who do yall think you are ?... See more
I just watched the courier arrive at my house, but he didn't even leave his car, then the order status immediately changed to 'We missed you.' This has happened many times before where I've been home... See more
"If you value your time and your property, I suggest looking elsewhere. DHL’s tracking system is a work of fiction, and their delivery windows are more of a suggestion than a commitment. After three f... See more
I always get an advance notice from DHL Regensdorf Zurich—email, WhatsApp, and calls from the driver. His first question is home or at work, or middle of the road? Given my frequent use of courier ser... See more
Waited twice for delivery. Only to get notification that the driver cannot access address. I was waiting the whole time and never even seen a DHL van. It was supposed to be delivered on Friday, delaye... See more
Always the scare to see package coming with DHL. Their tight delivery windows and work policies force horrible deliver quality service. I had to today go seek neighbours that arent even in my building... See more
2 deliveries, one from Amazon and one from Walmart, same pair of shoes. First order was not delivered according to specific delivery directions,as a result item was stolen right before Christmas. Seco... See more
In general I have good experience with DHL. But this week I send a box with 2 items from Netherlands to Belgium and the package was opened, stolen inside and delivered without the items. I lost a lot... See more
- MISSING PARCEL - Can’t speak to a human - Live chat agents pass me around to different DHL companies - No one take ownership - No sign of my parcel - No idea which DHL company has my pa... See more
Truly the worst transportation company I’ve ever dealt with. I would never use their services on my own, but for some reason online stores keep choosing them. The latest cases: in the past two week... See more
Horrible experience. A frozen delivery that took 3 days to be delivered and ended up in the waste bin. They keep saying that the delivery point was closed, but the local shop was open 7-23h every of t... See more
Failure to deliver For the 2nd time in 4 months DHL has delivered my box of subscription dog food to the wrong address- this time 50 miles away! This is a major issue as it is not stocked locally a... See more
DHL emailed yesterday morning saying delivery due, I left work early to ensure I was in. Got an email stating 'Delivery attempted' at 17.50! What a load of horse c...!! Not only was the house lit up... See more
Told not at home while waiting by front door so absolutely certain no one came up the path. This seems a deliberate ploy as second time in two deliveries. Only secure option is having parcel sitting o... See more
Dunelm/DHL absolute shambles. Ordered cut fabric with delivery to partners workplace. Driver decided to deliver to a drop off point across the road for some reason. We don’t have a delivery code so t... See more
The service of delivering packages can be much better. The drivers in a rush way are not handing the packages to owners. Leaving them at the entrance of a building. Leaving the at garage door. Which... See more
I've tried other delivery services such as UPS, however, DHL takes the cake. It has an estimation as to when the parcel will be delivered unlike some other delivery services, I've never once not had a... See more
Took a day off work to wait for DHL. Tracking showed nothing all day. Courier never materialized. Next day: "Delivery attempted!" with a photo of my gate. From outside. Because apparently taking a... See more
Expected to pick up parcel from property says 930 1030 now 1300 on 16 July 2025 very poor 3 times now you have missed the deadlines line why give people time frames when you don't meet the required sp... See more
DHL is hands down the most disgraceful delivery company I’ve ever dealt with. I paid extra money for “on-time delivery” and the package just sat in their facility doing absolutely nothing for two day... See more
If I could give a minus figure I would. This is the singularly worst delivery company I have ever used. Goods keep missing deliveries and the message says they couldn't gain access - we're a busin... See more
It can't be worse. Packages constantly get lost, stolen, the driver claims it was delivered to the door but was left in a completely random place outside the building, sometimes packages are delivered... See more
Fake delivery attempt made message! 0 - ZERO star!!!! Everyone was home, front door was open, curtains were drawn not a single person came, not a DHL van cameby, but out of nowhere an e-mail pops-o... See more
Although I stayed at home today to wait for the package that they were supposed to deliver, I suddenly got a message on my phone that they tried to deliver, but couldn’t find anyone at home! They di... See more
DHL is beyond frustrating. Parcels are frequently late, and this time it again arrived in time for the christmas holidays. Worse, their AI Tracy is their replacement for human interaction and complete... See more
If there was a zero star is what I could have given to DHL, in our street in Bodegraven the DHL delivery man comes smelling alocohol. He marks parcels as delivered when he has not yet delivered someti... See more
This company is absolutely horrible. My poor friend ordered from ebay, yet I am constantly hearing about how her deliveries failed to arrive, she payed for everything. Customer service is also horrend... See more
Received a text stating the parcel would be delivered between 11:39 and 13:39. I tracked my parcel at 10am and the tracking stated attempted delivery at 9:46am with a very close up blurred picture of... See more
What is wrong with this company? Every single shipment is problematic. Parcels delivered to different service points, parcels returned without even a proper reasoning. Parcels that have arrived, b... See more
Truly a terrible delivery company, make you pay a fiver for delivery and then still does not turn up on time. Finally get a time slot and still does not turn up. Truly a waste of time and poor cus... See more
One of the worst experiences ever! on 2 occasions within a week apart, the driver decided that we were not home and did not ever bother to have a look themselves. 2 times we lost time waiting home our... See more
Their support function do not have more information than what we get from the automated system. After 2 days of requesting an update on the package to be arriving 29 November (it is now 2 Dec) all the... See more
The worst courier service there is! In their system stands that my parcel has been delivered a week ago but I didn't receive it. Neither my neighbours. Contacting the customer service is absolutely ri... See more
Shocking lack of communication. Always very late with deliveries and can't even be bothered to contact buyers to tell them what's happening. Worse again when I tried to follow the 'track parcel' optio... See more
They collected my parcel 10th December for overnight delivery 15th December received an email saying it was out for delivery nine hours later received an email saying it was at the delivery depot. 24t... See more
Better select any of the other delivery companies if you want any kind of customer support. Good luck when you're order goes missing or something goes wrong. Tried to get contact for almost a week now... See more
Delayed a raw frozen pet meat delivery from being delivered on the 12/12 and delivered it on the 15/12. Despite knowing what it was, didn’t ring the bell just dumped on my doorstep so I couldn’t refus... See more
Worst delivery company in the Netherlands and probably anywhere else in the world. The driver decides who is and isn't at home depending on their own convenience and then customer service doesn't give... See more
They have lost my new phone
They have lost my new phone. Luckily I have a landline. Won’t admit liability. Blaming 02 where I bought it. Spent hours trying to see what is happening but no joy.
February 11, 2026
Unprompted review
Best Employer Experience DHL
From the moment I had applied for a new job at DHL
It’s been approximately (10) months since I’ve applied via online job search ( DHL .com) .
I’ve been absolutely, utterly amazed with the whole process of direct and professional with prompt responses with fantastic results.
I’ve been in new role , and the feeling has been a d still is the best since over (3) decades.
It’s an unbelievable and very promising company, with an extremely rapid and highly motivated workforce, teams , and management.
The experience allows of being a part of such a large global organization, is a very , extremely proud feeling and experience, where everyone has a free voice to share and participate in not only local but national and international business communities and get involved with global important projects.
Here we are all connected, we all are updated , through our Smart Connect app.
This I’ve never experienced before, I’m coming in to a time of life , where if I had this experience earlier in my working career, I would stay with DHL till as long as I am able to .
Really , it’s a wonderful and very rewarding experience and highly recommend to everyone at all levels, of generations who want a opportunity and a professional business career , our opportunities are endless, here we can do it for sure .
👍
February 11, 2026
Unprompted review
Fake "couldn't access"
Absolutely terrible experience with DHL. I stayed home all day waiting for a “next day” delivery, eventually got a message saying they couldn’t access my address. No one rang the bell, no missed call, no DHL van anywhere near my place. I think they mark it as failed without even trying.
Would not use again.
February 9, 2026
Unprompted review
Not sure if this will help looking at…
Not sure if this will help looking at D.H.L rating on here but they are as a courier company I'll just say useless and leave it at that .
AND NO I WILL NOT RECOMMEND THEM
February 9, 2026
Unprompted review
Drivers dont even attempt to deliver
Waited twice for delivery. Only to get notification that the driver cannot access address. I was waiting the whole time and never even seen a DHL van. It was supposed to be delivered on Friday, delayed, Monday, delayed. Sheer incompetence. I would never recommend DHL as a delivery service. This parcel was supposed to be next day delivery!
February 9, 2026
Unprompted review
Scam site
Scam site, don’t trust them!! I got ripped off!!!
Thankfully 𝐸͟𝑑͟𝑒͟𝑛͟𝑏͟𝑢͟𝑟͟𝑦͟•𝐸͟𝑙͟𝑙͟𝑝͟ was able to retrieve my £47,300 without any problems or delay.
Highly recommended.
September 10, 2025
Unprompted review
Very poor service
DHL were supposed to have picked up an item yesterday from the Removals company I used to pack and send a guitar. It was supposed to have been picked up from the removals company between 2-4pm yesterday and delivered today. Image my distress when I got a message from DHL saying they had been unable to pick it up (no reason given) and that they would try again on Monday. I had sold this guitar on eBay and by their terms it was supposed to have been picked up yesterday and delivered today. So DHL have let me and my buyer down. It’s impossible to speak to someone at DHL on a Saturday morning. So I had to deal with a very disappointed customer. NOT GOOD ENOUGH!
DHL simply did not show up. HOPELESS!
February 6, 2026
Unprompted review
1 guy gets man flu and the whole…
1 guy gets man flu and the whole business gets put on hold. Actually think DHL is the reason places like Halfords are crumbling financially!!
February 6, 2026
Unprompted review
Never do there jobs
Always say we missed each other mind you been home the whole day they dont even bother coming to your house ,i remove all my plans just for them to wast my time like hello who do yall think you are ???? This is the 4th time they did this to me i wish zalando stops working with them they pissing me off.
February 5, 2026
Unprompted review
Unreliable and Frustrating
"If you value your time and your property, I suggest looking elsewhere. DHL’s tracking system is a work of fiction, and their delivery windows are more of a suggestion than a commitment. After three failed delivery 'attempts' (none of which actually happened), I am still without my package. Consistent incompetence at every level of the process."
February 5, 2026
Unprompted review
DHL were delivering a parcel on behave…
DHL were delivering a parcel on behave the range twice they made no attempt no calling card no nothing I have video camera too prove scam company now they want too collect from depot your having a laugh can’t speak too no full of robots bring back old school human contact
February 4, 2026
Unprompted review
Bunch of stupid idiots
February 3, 2026
Unprompted review
They never ring the bell even when you…
They never ring the bell even when you are in. Today they left my package in a 'safe space' when I collected it the box was open and instead of the glasses I ordered there was a shower attachment inside. I can only imagine the contents of multiple orders have spilt out, the delivery driver has stuffed whatever he/she can into the nearest box available and delivered it just so they can make their quota - creating more hassle for the customer having to contact the retailer, (who are suspicious) and then having to wait more time to be able to see again!
February 3, 2026
Unprompted review
Pls do away with them
Pls do away with them, my purse was emptied , They literally disappeared and no-where to be found vertelwavė finally re-imbursed me
December 31, 2025
Unprompted review
Always the scare to see package from them
Always the scare to see package coming with DHL. Their tight delivery windows and work policies force horrible deliver quality service. I had to today go seek neighbours that arent even in my building for package that I didn't know was going to be delivered today. Still don't know where my package is.
February 3, 2026
Unprompted review
My experience with DHL has been extremely frustrating and unacceptable.r the delivery of a…
I was waiting for the delivery of a debit card. It was supposed to arrive on Friday. No delivery. Saturday came and went with no delivery again. After following up with DHL, I was told the package, which is very small, had been “mishandled” at their sorting facility.
Monday arrives and we stay home specifically to receive the delivery. The driver rings the bell at our condo. I immediately head to the door and get there in less than a minute. The driver had already driven away.
We called DHL immediately. The call centre could not reach the driver and offered plenty of apologies, but no solution. Apparently nothing could be done.
For something as critical as a debit card, this level of service is completely unacceptable. Mishandling packages, missed deliveries, and an inability to contact drivers shows a serious breakdown in operations. Apologies do not replace accountability or reliable service.
February 3, 2026
Unprompted review
My package was dumped on my door step…
My package was dumped on my door step and when I tried to pick it up it was all leaking and damaged .this is a joke now you can't get through to anyone to report this.you suppose to take care of people's goods not throw them about .I've lost out now so thanks alot.
January 3, 2026
Unprompted review
Pure incompetence
I just watched the courier arrive at my house, but he didn't even leave his car, then the order status immediately changed to 'We missed you.' This has happened many times before where I've been home waiting and they just take it to the post office anyway, but this time I saw it with my own eyes.
February 1, 2026
Unprompted review
There unreliable.
Absolute disgrace. I contacted them because a parcel wasn’t delivered after a week they said the parcel was lost and get back to the company I purchased the item from because they’d cancelled the case. Absolutely disgusting PLEASE avoid using them. There customer service is useless
January 28, 2026
Unprompted review
Worst carrier ever - no delivery in Schalkwijk
No matter what the shipping is when DHL it’s delivering it I am sure it will not be delivered, it’s just one of the few certainties in life, every single shipment comes with an issue, they generally report that I am not at home even though I am. On my last delivery for example the carrier reported I was not at home at 2:30 and then at 2:34 the same day, just to avoid the home delivery and bring the parcel to a pick up point and guess what, I was at home. I filled tons of complaints, nothing changed.
February 1, 2026
Unprompted review
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