They want your apartment squeaky clean before they clean it
The cleaner made an absolutely outrageous claim that my house "was too dirty to clean", then sent pictures of clean dishes drying, a head band fallen on the floor and claimed it was underwear, and took pictures of an area they were specifically told to avoid.
First, that's clearly not underwear, it's a headband.
Second, I'm not going to sweep my floors then pay someone to sweep my floors.
Third, they were specifically instructed not to worry about cleaning the bath tub in the comments.
Fourth, they took pictures of clean dishes drying on a drying mat and called it clutter.
I am beyond furious that I've been treated this way and made to feel like I'm disgusting because the cleaner can't read and doesn't know the difference between a head band and freaking underwear. Beyond. Furious.
Reply from Spruce
Hello, and thank you for sharing your feedback.
We apologize for the frustration this experience caused. While our teams always aim to complete services as booked, there are times when conditions in a home may require additional add-ons, upgraded services, or may prevent certain areas from being cleaned safely or effectively. We apologize that this wasn’t clearly communicated at the time of booking.
For clarity on what can and cannot be cleaned during our services, you can review our full list of inclusions and exclusions in our FAQs here: https://getspruce.com/faqs/#hfaq-post-583
We appreciate your feedback and will use it to improve transparency for our customers moving forward. If you’d like us to review this case in more detail, please contact us directly at [email protected] so we can assist further.