Return process not free
Order did not meet expectation. Website states free returns. This is not true. Product came from California but yet return process required to be sent to Italy with tracking number. This cost was more than the product which was $75. This website is a scam. Do not order from here. To resolve you should offer customer refund.
November 11, 2025
Unprompted review
Reply from LLearn T
Hello Christine,
We’re sorry to hear about your experience. Our website explains that returns are sent to our centre in Italy, and we issue a full refund once the item arrives. Our team is reviewing your case to ensure you receive a proper resolution. We are also in the process of setting up a US return address to make future returns easier for our customers.