⭐ 1/5
⭐ 1/5. If I could give them a negative, I WOULD.
I would never recommend Spruce Cleaning. Their service is consistently terrible.
Our first deep clean was a complete joke—the cleaner did half the job and didn’t even mop the floors. Photos I sent showing how dirty the floors were were basically ignored.
We gave them a second chance, and it only got worse. They canceled last minute, rescheduled for a day we never agreed to, and tried to blame us. Most recently, they rescheduled again and canceled just 30 minutes before the appointment.
We waited all day for them, and yet again they didn’t show. Their scheduling is a disaster, communication is nonexistent, and the quality of cleaning is unacceptable.
If you value your time and want a clean home, avoid this company at all costs.
Reply from Spruce
Thank you for taking the time to share this feedback.
We apologize for the issues you experienced with both the initial service you booked and the scheduling issues that followed. This is not the level of reliability, quality, or communication we aim to provide. We want to look into what happened with your scheduled cleanings and quality issues, so we can address this internally.
At the moment, we aren’t able to locate your account based on the information in this review. If you’re willing, please reach out at [email protected] so we can work to make this right. We sincerely apologize that this was your experience, and we appreciate you bringing it to our attention.