Stay far away from Spruce Cleaning
Stay far away from Spruce Cleaning. I would never recommend them to anyone.
The initial “deep clean” was pathetic, the cleaner barely did anything and didn’t even touch the floors with a mop.
We foolishly gave them another shot, and it was even worse. They canceled at the last second, picked a new date we never approved, then tried to pin the blame on us. Most recently, they moved the appointment again and then canceled just 30 minutes before they were due.
We wasted 2 entire days waiting, only to be stood up again. Their scheduling is chaotic, communication is disjointed, and when they do show up, the cleaning is awful. Steer clear of this company completely.
Reply from Spruce
Thank you for taking the time to share this feedback.
We apologize for the issues you experienced with both the initial service you booked and the scheduling issues that followed. This is not the level of reliability, quality, or communication we aim to provide. We want to look into what happened with your scheduled cleanings and quality issues, so we can address this internally.
From reviewing your prior communication, a full refund was given due to these scheduling errors, and we sincerely apologize that this was your experience. We appreciate you bringing this to our attention, and are actively working with our cleaning teams to improve both quality and reliability.