Poor quality & impossible to return
The quality of the dresses where not even close to to pictures in the advertisments. I have requested for a return label multiple times with no answer.
Reply from Sunfere
Dear Karen,
We’re truly sorry to hear about your experience and completely understand your frustration. After reviewing your communication record carefully, we can confirm that our team has been responding to your emails within 24–48 hours each time. However, it seems that some of our messages may not have been received properly on your end, possibly due to email domain restrictions or being filtered into the spam folder.
Please also note that our customer support operates from a different time zone than yours, which may occasionally cause a slight delay in our replies. We sincerely appreciate your understanding regarding this.
To clarify, we already sent you a detailed return guide earlier today (December 16), which includes all the necessary steps and options for returning your items. Please kindly check your inbox and spam/junk folder to ensure our latest message hasn’t been overlooked.
In order to proceed smoothly, we kindly ask that you provide us with the tracking number of your return parcel once it has been shipped. After we receive your returned items and confirm that they are in good condition, we will immediately process your refund.
Your case has been marked as a priority, and our team will continue assisting you directly via email until everything is fully resolved. Thank you for your patience and kind understanding.
Warm regards,
Joe
Sunfere Support Team ❤️