Very poor service and misleading delivery times. No answer when asked for refund
I ordered a piano book over two weeks ago. I was told it shipped the day after ordering and delivery was clearly stated as 2–3 days at checkout. After chasing them by email, I was then told to “allow 2 weeks” instead, which is completely different from what was advertised. It’s now been over two weeks and the book still hasn’t arrived. I emailed again asking for a full refund and have received no response. The whole experience has been frustrating and ridiculous. I won’t be ordering from Musicroom again.
Reply from Musicroom
Dear Isabel,
Thank you for your feedback.
I am so sorry to hear this. I can see you have been in contact with one of our colleagues, who will get straight back in contact with you regarding this matter. In the meantime, please do not hesitate to contact us back at [email protected]
King regrads,
Musicroom.com