I had 1 invoice with generous amount of…
I had 1 invoice with generous amount of tax unrefundable because the store didn't input my passport number correctly.
And the officer at the airport wasn't helpful and didn't check the mistake in my invoice thoroughly even though i came back twice to ask about that 1 invoice. I just had to find it out myself later at the waiting room before boarding.
The stores should have a device that can scan passports like every other modern countries. Manual inputs = human errors
Reply from Global Blue
Hello,
We are sorry to hear this.
Kindly allow our customer service team to help check on the status of your refund.
One of our customer service representatives will contact you personally and assist you further.
Thank you, and have a nice day.
Customer Service Team
Global Blue