Booking was easy but only problems after that
Booking was easy, which is great. But my flight was not confirmed for almost two days after I booked. Customer service was poor during that period, both bot and human. And it is very unclear in certain places including the chat window, emails, etc. which is bot, which is human, when and where can I get a human, etc. Different information on the website versus what chat bot says. Very common thing, but this is an international flight with one visa expiring and needing to apply for the new one for which flight information is required. I do not recommend Kiwi for any situation where a problem is going to be a real problem. I won't use them again.
Reply from Kiwi.com
Dear LB,
Thank you for sharing your feedback about your experience with Kiwi.com.
We are unable to identify your reservation in our system since no booking reference was provided with your review. To enable our team to locate your specific booking and review the concerns you have raised, please provide your booking number and the email address that was used for your reservation.
Once we have access to this information, we will be able to examine your booking details and provide you with proper assistance.
Yours sincerely,
Customer Advocacy Team
