After 1.5 months of waiting that…
After 1.5 months of waiting that Allzone informed me thst the ordered telephone is not avaliable and proposed refund or to order another phone inspite of the fact initially ordered phone was avaliable on their web site. I chose to have a refund, but after another 2 weeks of waiting Allzone informed that they may not refund and need my bank to initiate recharge from their side. My bank was trying to contact Allzone, but one week passed and still no respond. Looks likecAllzone using all possible ways to keep my money and do not refund back. For sure I will never ever use the shop anymore.
Quote from my bank on 10th Jan: "We previously contacted the merchant on your behalf to try and reach a solution regarding the dispute request you raised for the transaction(s) below. However, we still haven't received any confirmation that they will refund you. Therefore, we will begin to process your case ourselves. We reviewed your dispute request submitted on 2026-01-09 and want to let you know that we’ve raised a chargeback for the following transaction(s)"
21.01.2026 Still no progress with the refund. Allzone is quickly replying on Trustpilot review,but not replying on my direct e-mail.
Reply from Allzone
Dear Pavlo Koriaka,
We are sorry for the frustration this situation has caused. We would like to clarify that your order 472684 was eligible for a full refund, and we are committed to returning your money in a secure and transparent manner.
Due to technical limitations with the payment platform used, the refund cannot always be processed directly to the original payment method. In these cases, the correct procedure is for the bank to initiate a chargeback, which is a legal and secure method to ensure the refund is completed. Once your bank submits the request, our team will accept and process it immediately.
AllZone always complies with refund policies and legal requirements. Our goal is to ensure that every customer receives their money safely, and your refund will be processed as soon as the bank initiates the chargeback.